Asustor AS4002T | Personal Cloud | 1.6GHz Dual-Core, 2GB RAM DDR4, 10GbE Port | Network Attached Storage NAS (2-Bay Diskless)

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Product Information

Technical Details

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Other Technical Details

Brand

Asustor

Item Model Number

AS4002T

Hardware Platform

Mac

Product Dimensions

14.27 x 32.26 x 23.75 cm; 1.2 Kilograms

Item Dimensions L x W x H

14.3 x 32.3 x 23.7 centimetres

Colour

Black

Item Weight

1.2 kg

Manufacturer

ASUSTOR

ASIN

B07BS332TD

Is Discontinued By Manufacturer

Date First Available

26 August 2018

Additional Information

Customer Reviews

16 ratings

3.9 out of 5 stars

Warranty & Support

Amazon.com.au Return Policy:You may return for a full refund for the price you paid within 30 days of delivery any new computer purchased from Amazon that is "dead on arrival", arrives in damaged condition or is still in unopened boxes. Amazon may test or inspect returns. If Amazon finds a customer has misrepresented the condition of a return, Amazon may impose a fee equal to up to 15 percent of the merchandise sales price. Any returned computer that is damaged through customer misuse, missing parts, or in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the computer. This policy does not restrict or alter any non-excludable statutory consumer protections or rights you may have, including under the Australian Consumer Law. To view full returns terms including return instructions, merchandise-specific requirements and exclusions see our Returns Policy Page. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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Product description

A new look! Enhanced dust prevention, cooling and stability.C> The as40 series diamond-cut exterior has a magnetic cover for easy access to hard drives within. Its front panel hexagonal design creates a lightweight, yet strong frame for added durability and protection. The as40 series also comes with a better cooling design, allowing for better airflow, allowing for higher longevity and lower failure rates.Cpuc
marvell armada-7020 1.6GHz (dual-core) processor
memoryc
2gb DDR4 (not expandable)
hddc
2 x SATA3 6GB/ s, 3.5/ 2.5 HDD/ ssd
expansionc
usb 3.1 gen-1 x2
maximum drive bays with expansion unitc
10
power consumption.5W (operational> 12.7W (disk hibernation)software and featuresc
operating systemc
adm 3.1 onwards
supports online firmware updatessupported osc
windows XP, Vista, 7, 8, 10, Server 2003, Server 2008, Server 2012
mac OS X 10.6 onwards
unix, Linux, and supported browsersc
internet explore 11 onwards
firefox
chrome
safari
microsoft edge network protocolsc
cifs/ SMB, SMB 2.0/ 3.0, AFP, NFS, FTP (Unicode supported), TFTP, WebDAV, Resync, SSH, SFTP, iSCSI/ IP-SAN, HTTP, HTTPS, proxy, SNMP, syslogfile systemc
internal disk: ext4
external disk: FAT32, NTFS, EXT3, EXT4, HFS+, exfatiscsi read/ write (5GB file, 1GbE x 1)/ ip-sanc
maximum targets: 64
maximum LUNs: 64
maximum snapshot versions of a single LUN: 256
target masking
lun mapping
iso file mounting
supports mpio
persistent (SCSI-3) reservationscustomized sign in pagec
2 different TEMPLATE choices
customizable title, image and background
image import function disk managementc
scheduled Bad Block scans
scheduled s.M.A.R.Steel scansenergy controlc
configurable disk hibernation and sleep mode wait time
configurable time period for sleep mode activation
automatic sleepnetworkc
tcp/ IP (IPv4 and IPv6)
link AG...

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Customer reviews

5 star		47%
4 star		24%
3 star		11%
2 star		10%
1 star		9%

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Peter K.

Man benötigt viel Fachwissen

Reviewed in Germany on 20 November 2020

Verified Purchase

es dauert Tage wenn nicht Wochen bis das Teil so läuft wie man(n) will. Es fehlt mir das Fachenglisch, wenn es in die Tiefen des Geräts geht, gibts es nur englische Hilfen. Die Apps sind alle nur in englisch erklärt, man haut nur so mit Fachbegriffe umsich.

Es wird vieles Voraus gesetzt, man muss wissen was ist EZ-Connect, Link Aggregation, SMB, NFS, Shared Folders, ACL etc.

Warum das Handy in Home sichert und man diesen Ordner nicht im Handy sieht und die Fotos nur im Windows verschieben kann, lässt sich nicht ermitteln. Das manuelle Einrichten vom Benutzer wird im Handbuch nicht erklärt.

Für den Privatanwender unüberschaubar....

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Stevie

Interesting unit, but some glitches out of the box

Reviewed in the United States on 13 October 2018

Verified Purchase

This is my third Asustor NAS unit. I also have an AS3102T (dual-core Intel) and AS3202T (quad core Intel) for comparison.

The new AS4002T, a dual-core, non-Intel unit with a new Marvell ARM Cortex processor at 1.6 GHz. It also has 2 GB of 2400 MHz DDR4 RAM and three LAN ports - two Gigabit ports and a third, 10 Gigabit port.

Asustor nicely includes not one but THREE ethernet cables in the box - two Cat 5e cables and one Cat 6e. I have never seen any manufacturer put three ethernet cables in the box before - most give you just one, even if they have dual ports.

There area few benefits to the 4002T unit over the 3000-series versions:
1. A more rigid case design
2. The 4002 has a removable, magnetic front panel that covers user-accessible drive bays that are hot swappable (you have to remove the cover for the 300-series units and the drives are screwed in and are not hot-swappable)
3. The 4002's drive bays are tool-less; the drives are secured by plastic drive rails that snap along the sides of the drive caddies very similar to what QNAP does in the TS 128/228 series. No screws.
4. The 4002 has two Gb ethernet ports and one 10 Gb port. All three can be combined in various combinations for link aggregation in Asustor's operating system.

Interestingly, the new V2 version of the lower-level AS3102T now has dual ethernet ports, but there is as of yet no V2 version of the higher-end AS3202T, so you're stuck with the single Gb port on that one.

There are several negatives to the 4002 relative to the 3000-series NASes:
1. The 4002 is more expensive than either the 3102 or 3202, yet has an inferior processor (but faster memory).
2. The 4002 takes significantly longer to boot up/restart
3. the 4002 runs hotter than the quad-core Intel 3202 and much hotter than the Intel dual-core 3102.
4. I have had to reset the AS4002T several times due to issues - more on that below, none of which I have seen at all in either my AS3102T or AS3202T.

When I first my 4002 up, I tried using the Cat 6e cable using the 10 Gb port. Asustor's Control Center utility immediately found the new NAS and I was able to start setup, but it hung at the "system volume" phase at 11% and would not move from there. I closed and reopened my browser, tried to reinitialize, and it stopped there. I then disconnected from the 10 Gb port and used the two 1 Gb ports instead, and initialization completed very quickly with no issues. I thought the 10 Gb port would work even if connected to a Gb network, but it wouldn't.

I initially installed two 4 TB WD Red drives. I had checked both drives before this issue in a dock on my Windows computer and they showed healthy with no issues. Within a couple hours, I started getting "system failure" messages and the second HD light on the case was blinking amber while the first HD was green. I ran Dr Asustor and it aid my second hard drive was unstable. I went into the Smart data and it showed Current Pending Sector errors. I tested this drive in my dock with SeaTools and it now shows failing. I pulled the drive and replaced it with the only other 4TB drive I had available, a healthy WD blue drive. Was fine for a day and same issue cropped up - again only drive 2. This one, however, shows the RAID1 status as "good" with the SMART status as "Bad". The Red drive I used earlier showed a compromised RAID and degraded status. I just pulled it, tested it in my dock, and it, too, shows failing. Interestingly, both failed drives show the same SMART errors.

The Red drive in bay 1 has been fine the whole time.

Strange that two previously perfectly good drives failed after being put into bay 2 in this NAS within a day or so. Can't say it's the NAS but seems strangely coincidental.

I ordered and just got two Seagate Constellations, which I will try and I'll reinitialize the NAS with them installed. Fortunately they were pretty cheap so not out a lot of money if something happens. I have Seagate desktop drives in my 3202 and WD Reds in my 3102 and no issues in either one after many months.

Constellations are in and the system is up and running with no issues so far. Will update later if things change.

19 people found this helpful

Amazon Customer

Solid NAS for backup

Reviewed in the United States on 20 April 2019

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I decided to get a new NAS for my home, due to a couple of older ones not supporting current versions of Samba; they were well past end-of-life for any firmware updates from the manufacturer. I wanted something for local network backups and do not intend to use this as a media server. It is connected to an older 100MB switch, but can connect to a 10gbps network using RJ45, and you can aggregate connections; if I were using it to serve media, I'd definitely take advantage of the higher speeds. It's quiet, even when the drives are spinning.

I installed two 4TB WD Red drives that are mirrored. Installation was easy: the front panel is held on magnetically, drive bays are released using a lever, and drives are mounted with a snap-in plastic rails. Installation of the two drives took about five minutes.

I used the downloadable software to install from a Windows machine. It worked smoothly and setup took just a few minutes, and it was ready and available once the drives initialized. There is also a mobile app that can be used to discover, set up, and manage the device; I have only used it to check status. The browser console served by the device is pretty good - simple enough for a casual user, but a more technical user can set up a lot of things, such as which connections to allow or block or set up a syslog client.

I appreciate that the mobile app is not the only means to set up the system; IME experience, mobile-only interfaces often make setup and management more difficult. For Linux users, I suspect you may need to use the mobile app to configure. When I turned on the NAS, I could see it on the network through my Bitdefender Box, but it did not have an IP address. I did not tinker with other ways to access the management console, because I had a ready way to configure the device.

So far, the NAS has been running for 10 days with no issues. That's obviously not enough time to make any prediction about long-term performance, but it's doing its job so far.

6 people found this helpful

Linsey Grove

Decent NAS device but support is a turnoff

Reviewed in the United States on 16 October 2020

Verified Purchase

I've had this NAS for about a year and it has functioned well most of the time. I originally bought it because it had the capability of backing files up to my dropbox account (Or so I thought). As I was trying to set up the dropbox syncing, I encountered a few bugs that rendered the dropbox sync app useless. I put in a ticket and found out that there were some known issues with it and they were working on a fix. It was a few months later that a new version of the app came out and I was finally able to get everything backed up on my dropbox account.

I was a little concerned that bugs that serious were missed and put into a live environment where they could potentially cause data loss.

Fast forward to a few weeks ago; the NAS suddenly stopped working. I tried rebooting, resetting, pulling the drive, but could not get it to boot up. I created a support ticket listing what I had done (on October 4th) and someone responded the next day with the standard; "Have you tried turning it off and on again?" I replied with the information they requested and after three days had not heard anything back so I messaged them again. Five days after I messaged them again, I received a reply saying that the device hardware had failed and that I would have to call the US Hotline 1-909-465-5688 so they can arrange for a repair. (They did mention that they had some time off to celebrate the Moon festival but I'm pretty sure my ticket sat a few day while people were working)

I called the number but was immediately redirected to voicemail. There was no message or information about who I was calling, just redirected to an unknown voicemail account. I left a message in hopes that someone would respond but have little hope of that happening.

Bottom line is I like the device. It has a lot of apps, and it's fairly easy to use. The problem is, it's a very import piece of equipment that I use for backing up client photos/video for photography work and I don't feel like I can fully trust it. Especially when I can't get quick customer service when an issue arises.

2 people found this helpful

Amazon Customer

Cheap build quality.

Reviewed in the United States on 26 August 2020

Verified Purchase

This NAS has a cheap build quality. The clips for the hard drive bays are very weak and I do not expect them to last. It also requires that the drive added to it on initial configuration be formatted so that it can initialize. Expected better from a product at this price point.

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Asustor AS4002T | Personal Cloud | 1.6GHz Dual-Core, 2GB RAM DDR4, 10GbE Port | Network Attached Storage NAS (2-Bay Diskless)

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