Amazon.com.au:Customer reviews: Ooma Telo Air 2 VoIP Free Home Phone Service with Wireless and Bluetooth connectivity. Affordable Internet-Based landline Replacement. Unlimited Nationwide Calling. Low International Rates.
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I should have listened to the reviewers. The unit works fine when hardwired directly to modem or router via intenet cable, but this is the more expensive "Air" version that we buy for the WiFi functionality. Except that functionality doesn't work. Unlike the dozens of other devices in my home that easily connect to my TP-Link Archer A7 1750, one of the most ubiquitous routers around, with no fuss, this product will not. Nothing but blinking red lights when attempting to connect to Wifi. Using the iPhone app setup tool - blinking red lights. Using the "alternate setup" method connecting via the Home ethernet port to access the Telo admin page for setup - blinking red lights. Many Telo, Router, and Modem resets and restarts later, the best I have achieved is 5-10 sec where it "appears" to connect to Wifi, but never long enough to establish service and display the elusive blue indicator light. I should have gone with the hardwired Telo rather than pay extra for wi-fi capability that doesn't work.
Well, it has been years since I bought this Ooma for my mother-in-law in her 90's at an independent care facility. There is wireless available from the business office and her room is maybe 50 feet away. The wireless signal receiver ability is marginal but almost always delivers the voice calls. But there are line drops and times where callers can be heard but not talked to. I like Ooma's buy the device and only pay the tax on the phone service. It costs my mother-in-law barely over $6 a month. Another company name you would recognize would cost 10x that for a land-line. I also own an older wired Ooma that I almost stopped service on, but living in a remote area having a backup phone is never a bad idea. The fact you can use regular home phones is a real plus for older folks who missed the cell phone transition. Ooma's voice messaging, caller ID, and a bunch of other features make it a good deal, a great value.
I was paying a lot for a hard-wired landline which was forwarded to my cell phone and seldom used otherwise. Ooma is saving me a lot of $$ every month and the payback time is relatively short. As a bonus, I found that if I disconnected the landline from the utility box and plugged the Ooma into a regular phone jack I can use my phone jacks with standard handsets. Ooma also has some nice handsets as well as home alarms (water, motion and intrusion)
If you think you're signing up for the free service (just paying taxes and fees), they will push you into premier without telling you that you have to do something to opt out. It is literally not in the emails that you get. I caught it right away as soon as they charged me and they still won't refund me the entire difference even though we aren't using the premier features at all. Otherwise the system works fine.
I have used this phone service since January 24, 2021. The sound quality rivals two tin cans. I has not held WiFi connection for more than 3 days in right weeks. Tech support should seek tech support. No one can say why this happens. The phone is approximately two feet from my router and modem. DO NOT DEPEND ON THIS PHONE TO WORK WHEN YOU NEED IT. THIS SERVICE IS WORTH ZERO. CAUSES MORE TROUBLE THAN IT'S WORTH. You get what you pay for.
Well marketed, but impossible to set-up successfully. Spent 2.5 hours each day for 3 straight days with their "tech support" trying to get the unit set-up to make calls. I could hear the phone tech turning pages in an effort to help . . . Is the unit plugged in? Is the light blinking? What color? PAINFUL, yet unrewarding. Sending it back today. What I found out through the experience: a) you MUST have a PC connected to the unit via ethernet cable (regardless of their set-up manual instructions to the contrary); b) you MUST be connecting to a SECURED WIFI NETWORK (even though this is not stated anywhere in their set-up guide, nor acknowledged by "tech support". Slick marketing company with a product that may work well in their lab, but just doesn't perform in the real world.
I particularly like the ability to limit our phone ringing to numbers in the contact list. Every call not on the list rolls to voice mail without disturbing us. It is easy to add callers we do want to ring through to the contacts list.