Called Philips and was asked to call the company I bought it from. Called the company and was asked to return for assessment. Hauled the 49" monitor back to company. A week later I was told no issues found.
I took the monitor back and immediately realised the issues are still there. Bloody thing kept adjust itself and what's more now it was turning itself off too.
Called them back again and this time I was asked to tape up the IR receiver area with electrical or duct tape and test again. So I did. Still the same. Monitor kept on adjusting and turning off itself as it pleased.
Was asked to take videos so I did.
Was asked to change the location of the monitor, use it in a different room, turn off the room lights etc...
I paid $1,699 for this piece of junk and they make me jump through hoops not to take it back.
I took 3 videos of the issue happening and they still won't take it back.
Today I returned it back again, now they'll asses again and check if I taped it up properly. I did tape it up just fine but why the hell on earth do I need to tape up a brand new monitor to start with or do any of those things?
Do yourself a favour, go get an LG or Samsung or anything. Just not this junk because they sure are making it as hard as possible to take it back when it doesn't work.
Now I'm waiting for the assessment again and if they say the monitor is fine one more time, I'll call an ombudsman to step in and take legal action.
I know my rights and on this occasion, they have none.