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Kevin Behr

George Spafford

The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win Hardcover – 10 January 2013

by Gene Kim (Author), Kevin Behr (Author), George Spafford (Author)

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Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.

Print length

345 pages
Language

English
Publisher

IT Revolution Press
Publication date

10 January 2013
Dimensions

17.78 x 3.18 x 24.77 cm
ISBN-10

0988262592
ISBN-13

978-0988262591
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Product details

Publisher ‏ : ‎ IT Revolution Press; 1st edition (10 January 2013)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 345 pages
ISBN-10 ‏ : ‎ 0988262592
ISBN-13 ‏ : ‎ 978-0988262591
Dimensions ‏ : ‎ 17.78 x 3.18 x 24.77 cm

Best Sellers Rank: 405,463 in Books (See Top 100 in Books)
- 764 in Computer & Technology Industry
- 426,640 in Textbooks & Study Guides

Customer Reviews:
7,504 ratings

About the authors

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Kevin Behr
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Kevin Behr is the founder of the Information Technology Process Institute (ITPI) and the Chief Strategist for the CIO and Board Advisory Practice at Assemblage Pointe, where Kevin has built a unique consulting practice that mentors and coaches IT organizations to increase their business effectiveness and competitive advantage now and over the long term through the application of improvement sciences..
As a trusted mentor and advisor to chief executive officers and chief information officers around the world, Kevin blends his 25 years of IT management experience with his skills as a communicator, collaborator and synthesist to deliver powerful solutions to everyday business problems. He has held the post of CTO and CIO at companies ranging from public corporations to nimble technology start-ups. He is the author of several IT management books, including the exciting new business novel The Phoenix Project in tandem with the same author team as the bestselling Visible Ops Handbook, which he also coauthored with Gene Kim and George Spafford, and The Definitive Guide to IT Management, published by Hewlett Packard.
Kevin is a very popular keynote speaker and is frequently called on to address a broad range of technology and management topics by organizations such as the National Academy of Sciences, Hewlett-Packard, the SANS Institute, AFCOM and The IT Service Management Forum.
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George Spafford
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George is a Research Director for Gartner covering process improvement in IT operations that leverage best practice references such as ITIL, COBIT, ISO/IEC 20000 and so forth. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include co-authorship of “The Phoenix Project”, “The Visible Ops Handbook", “Visible Ops Security” and the IIA Information Security Governance guidance. His current areas of research include service design, complexity and operational processes.
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Jen

Read this book if moving from IT Consulting to Business IT

Reviewed in Australia on 5 April 2022

Verified Purchase

This book gives a great overview of DevOps in a Business environment. I wish I had read this before I started a role in Business after being an IT Consultant for 17 years. It gives real world situations and gives insight into the business benefits. Also helped me realise that I have the skills for DevOps from my time at IBM but didn't realise that I had them. If you've been working in IT for sometime you will appreciate this book. As you will find situations you can identify with. Happy Reading.

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Aaron S H

Highly recommend this book!

Reviewed in Australia on 8 February 2020

Verified Purchase

I read this book and I really liked it.
One of my friends used to tell me the book and at that time, I had no chance of reading it.
Recently, I read them and I started to buy more books relating to IT operation, development and etc.
It made me to think differently about the industry where I am working at right now.
This book is great and I highly recommend it for everyone.

One person found this helpful

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Chris Parkes

Change the way we think about IT

Reviewed in Australia on 5 August 2017

Verified Purchase

Although the narrative style is a touch simplistic the underlying lessons and plot of this book should change the way an IT professional thinks about what IT is. I read the first half this book nodding, recognising myself, my colleagues, my organisation and my work environment. The examples used to illustrate the difficulties of a dysfunctional IT department and the reluctant business it supports could have been pulled from my own life. The second half of the book vividly demonstrated what is possible when you throw out your preconceived notions of how IT is supposed to look and redesign from the floor up.

Unfortunately it's only possible when you have visionary leaders with the talent, skills, experience and bravery of the characters in this novel. It should be required reading for every business manager.

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Amazon Customer

A novel about IT, for non-DevOps

Reviewed in Australia on 25 February 2017

Verified Purchase

I bought this book as it was recommended by someone I trust.
My main disillusion comes from expecting a “DevOps novel” and finding a “people-processes-technology 101”. If you don’t know what I mean, this book is probably for you.
If the novel's timeframe were set in the late 90 or early 2000s it would be good educational book, but it’s missing 15 years of IT methodologies and practices. In case you may be working in an IT organisation which lives by past (or inexistent) IT practices, you’ll be probably nodding in every page. But believe me, the context set by this book is more than a decade away from today's best IT practices and I'm not just referring to startups or bleeding edge IT organisations like Google or Netflix. So if you are expecting to find a novel about how an organisation overcame their issues by following DevOps practices, this is not the book. By implementing agile metrologies? Yes it is.
On the other hand, as I novel, I think is pretty naive and shallow with an abuse of american culture elements to try to engage and sell the dream to the reader.
I would give it 2 stars because of the DevOps gimmick, but it does well explaining the gap between business and IT goals.
For the last time, you will find nothing about DevOps in this book.

PS: I pretty much agree with Richard Morgan review done in Amazon US site.

4 people found this helpful

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Kindle Customer

Brilliant book to provide insight on it practices

Reviewed in Australia on 23 April 2018

Verified Purchase

This book shows you a company that was living in the past and just with some changes to the way that people worked it turn the company from potentially collapsing into a successful company with unpredicted exponential growth.
I recommend this book to anyone who is new to i t or learning to become an IT manager.

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George

An interesting quick read, great food for thought :)

Reviewed in Australia on 3 September 2014

Verified Purchase

The Phoenix Project is an engaging tale, at a reasonably quick pace that helps illustrate the DevOps mentality.

Something new to me, outside of my scope in IT (I'm in Education) the book gave me a great high level view of what DevOps is about, an insight into how large projects fail, and how this new lean and agile methodology with traditional boundaries removed can create a new optimised project delivery method, effective and not tied down with bureaucratic process.

Definately good food for thought and a book that I recommend to expand your horizons if you aren't in such a role, and don't need to know the minute detail I imagine required to actually make it work.

This isn't to say that there isn't references to materials that would be useful for those who want to learn in depth more about it... its just not included in this book.

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Caroline

The plot is inevitably contrived to suit these outcomes but it was good enough to keep me reading to the end

Reviewed in Australia on 19 May 2016

Verified Purchase

An interesting book that tries to explain the workings of a corporate IT department so non corporate IT can understand what happens and how people in IT think. It also introduces most of the relevant processes and trends in IT so works as a bit of a primer. The plot is inevitably contrived to suit these outcomes but it was good enough to keep me reading to the end. All I would ask for would be maybe a bit more humour al la "The Office" style.

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N

Must read for Software engineers and Managers

Reviewed in Australia on 26 April 2022

Verified Purchase

Was able to finish 115 pages during the weekend, that's a record number of pages I have read from any book in last 3 years.
The print is really good as well.

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Kindle Customer

The Pheonix Project is an IT Fable

Reviewed in the United Kingdom on 12 April 2017

Verified Purchase

The Pheonix Project is an IT Management Fable, the characters are for the most part extreme representations of concepts and people you interact with in business. The scenarios though are all too realistic, failing companies due to poor ability to respond to the voice of the customer, overrunning major projects with no end in sight, heroics all around, a failure to understand the voice of the business with security demands, audit requirements and processes that add hours, days and months to lead times, despair and frustration from all quarters and open hostility not just between IT and the rest of the business but an IT civil war too. Yes Bill is almost magical at seeing the problems, Steve changes from antagonist to mentor too easily, I've never seen a change manager as willing to adapt as Patty, so on and so forth, but a story bogged down in meetings wouldn't be of much interest. Oh and Eric. You'll never work with Eric, if you do, follow him everywhere.

With these realistic problems that no doubt face most of us the Pheonix Project lays out a number of tools and approaches that will lead the reader to think "damn, that's a good idea" or "that's an amazing way of looking at it". There's a moment in the book (I got it on kindle first, but now I have a physical copy that's getting the highlighter treatment) where one of the executives more or less goes "well dur well done you've figured it out" to which another goes, "well why didn't you think to explain this to everyone?" we often assume that the obvious is obvious to everyone, it's like a person watching poker on TV who can see everyone's cards going "well that outcome was obvious" clearly it wasn't to the people playing who couldn't see the cards.

All in all this book should be a must-read for everyone in IT or work with IT, it sets out the groundwork for implementing lean principles in IT and I wish I'd read it years ago. To be honest I think anyone with aspirations to help improve workflow through an organisation should read this, and the Goal and then sit down and think about the lessons presented within.

39 people found this helpful

Omur

The book is pretty much about my daily life

Reviewed in the United Kingdom on 21 February 2018

Verified Purchase

I'm a Linux sysadm in an operations team. The book is pretty much about my daily life, all the struggles and problems. Half way through the book, I started considering leaving my job and open a kebab shop instead. Characters in the book are so real, I can see all of them Mon-Fri 9am-6pm!

I'm not depressed at all, no I'm fine. Really. Thanks. *inaudible weeping*

30 people found this helpful

Paul Mercer

Somewhat simplified view of Devops delivered as a novel, still a bloody good read though!

Reviewed in the United Kingdom on 16 February 2019

Verified Purchase

The story takes place in a company besieged by the problems anyone in IT will be familiar with... Mismanaged projects, time and budget overruns, meddling managers with an inflated sense of self importance, arbitrary and un-achievable deadlines etc.

The story follows the life of the newly promoted IT Manager who is tasked with solving these problems and while tackling the issues he learns about DevOps. I found the book itself to be a very entertaining read and the concepts introduced both made sense withing the context of the story and reflect the real world issues a lot of us face as well.

The book does have a somewhat "accelerated" rate of adoption within the company, most real world scenarios would probably take considerably longer and be much more of a struggle with considerable more meeting - however I doubt many people who be enthralled by that. The story pacing certainly benefits from this approach.

The comparisons between IT and a typical manufacturing plant makes understanding the concepts underlying DevOps easier than speaking about them in the usual IT language.

I would definitely recommend this book to anyone who works in an IT / DevOps environment and wants an enjoyable read that also helps with the daily job.

12 people found this helpful

AnOldGoat

If you work in IT, read this.

Reviewed in the United Kingdom on 11 June 2020

Verified Purchase

The really scary thing about this book is that I can recognise many of the characters, and probably name a few, from where I am!

From the frantic mess of the SAN upgrade (apparently) fighting the Payroll run in the opening section (we've all been there, done that, got the tee shirt <that is, if we are to be really honest with ourselves, folks, eh?>), to Brent and his knowledge of everything, with nothing documented.......

I grimaced at the developer who'd had to do a rushed change that broke, gone on holiday, and no-one knew. We all know that one.....

Its a gripping read, though understanding the mindset of Erik the guru is hard at times, and I'd have liked a little more domestic background.

4 people found this helpful

Yonni.I

Bill Rises From The Ashes

Reviewed in the United Kingdom on 27 February 2022

Verified Purchase

I might be nearly ten years late to the party in reading this, but the hype around this work of fiction was well and truly accurate.

The original concept of framing ITIL and Agile methodologies into a fictional account of business operations is brilliant. Within a few short chapters, you are absorbed into the world of Parts Unlimited.

Regardless of the sector you are in, you can quickly identify your colleagues who fill the roles of Bill Palmer, Wes Davis, Patty McKee, Brent and Sarah Moulton.

My copy of The Unicorn project is already purchased. I cannot wait to dip into that later this year.

One person found this helpful

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