Not really take it seriously enough in the installation as I thought it would be a mature enough turnkey system. The first mistake I made. With this in mind, I tried running the web server and bumped into an issue. Since this is a new product that involves a lot of settings hiding here and there, I thought the service support will help. The second bigger mistake.
The support in the following days only gave me a sentence of advice per day, like reading the Holy Bible. That sent me to nowhere but frustration. I requested at last a remote diagnosis not to waste both of our times. Then, I am told that this is out of their service scope and asked to pay an IT guy to solve it! What then is the use of a service support?
I took the matter more seriously and finally have it sorted myself since I'm also a technical guy. It is in fact not any complicated problem. The support can simply advise me that they saw no problem at their end and that will be finished. What really annoyed me is that the support staff simply pointed me to a totally wrong direction to start with, and wasted my time. Either he/she is unqualified or that's the level of support at Qnap.
Avoid Qnap at all cost if you don't have the background knowledge. Frustrating!
| Number of USB 2.0 Ports | 3 |
|---|
