To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I love the regular and moisturizing shampoos, but this one was not good. It dried out my hair and scalp and made the situation worse. I was disappointed because I have consistently had good experience with their shampoo and conditioners.