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If you have playlists on your computer, this device will NOT let you transfer them. It's a well-known problem, I researched across the internet and many people came to the same conclusion--if you hound Sony directly they will eventually tell you the same thing. You are supposed to use Windows Media Player to do it (don't even bother if you have iTunes), but this device does not support the newer WMP software. So if you have an old laptop kicking around that still uses Windows XP or Vista, you might be able to get it to work. Otherwise, you have to go song by song on the device itself and create the playlist (which is difficult to do because the device itself is not user friendly), which could take hours and if the device were to stop working you wouldn't be able to rescue that playlist. I'm returning my device for this reason. There are other mp3 players out there at half the price that do allow you to transfer playlists, but you have to look closely at the reviews and Q&A sections to see what others say about it and if there are any tricks to get it to work. I'm still in the process of finding one. I won't be using Sony products anymore unless they fix this problem. Good luck.
In all honesty ... this MP3 player deserves a better rating than 2 stars. The reason that I rated it so low is that I am having difficulty with the programming portion of this unit. Unbeknownst to me at the time that I ordered it ... this Sony requires an old version of Windows Media Player (version 11). I, as well as most of the population, have version 12. A playlist cannot be created with the newer program. I've talked with Sony's tech's and another support department. I now will have to dig out an old computer that I have in storage to create a playlist on the MP3.
Otherwise, I love the red color and the ease of using this unit ! Wish I could rate this higher, but the hassle alone and the question of why Sony would sell something that requires such an old program is why I rated this so low.
My first impressions of this player is disappointment. I must confess, that my previous player was a Zune and I am starting to feel that it was a real premium product and may have spoiled all future mp3 players for me. I was looking for a quality replacement and felt that I couldn't go wrong with Sony but to be honest this feels like a cheap $20 mp3 player with a Sony logo.
Here are my first impressions:
1. This feels like cheap plastic. The Zune 8G felt smooth, tough and of a quality build. 2. Does not have USB C port. Micro USB is a pain. 3. Menu is not as intuitive as I had hoped. 4. Sound quality is good 5. Earphones are hard on the ears and have no padding. I am not looking forward to long listening sessions with these earphones.
In my next update, I'll talk about battery life, usability, and any other positives or negatives that come up.
Many people complained that there was no way to transfer Playlists from iTunes to this Walkman. I had the same problem, but I refused to give up. I finally figured it out after many trial and error attempts. It's a bit of a pain the first time, but it's pretty easy to do. It's better than having to recreate your playlists again. This information is for Window users:
1) Open iTunes and highlight the Playlist you want to transfer. Don’t open it, just highlight the name of the Playlist you want to transfer.
2) Click on FILE, LIBRARY, EXPORT PLAYLIST.
3) At this point Windows Explorer will pop up. You'll have to save the Playlist onto your hard drive. You can rename your Playlist here under File Name. IMPORTANT: Make sure you save the file with either an .m3u OR .m3u8 extension. You can find the correct extension in the drop down menu under "Save as type" just below the file name.
4) Note the folder where the Playlist is saved. I created a folder so I'll always know where they were saved in my hard drive.
Now open Sony Music Center (download program online for free). This is the program that the Walkman uses. From the Music Center:
5) Click on FILE which you will find under the 3 horizontal lines on upper left hand corner of screen.
6) Click on IMPORT PLAYLIST
7) Windows Explorer will pop up. Find the Playlist you want to transfer to the Walkman.