|Model Name||Featuring Sony’s industry-leading Noise Cancelling technology, the WH-1000XM4 pushes the boundaries of wireless headphone technology, to deliver an exceptional audio experience. A refined design promises even better wearing comfort, whilst premium sound is assured, thanks to Sony’s HD Noise Cancelling Processor QN1 and suite of other Sony audio technologies.|
|Special Features||Noise Cancellation|
|Number Of Items||1|
|Microphone Form Factor||Built-In|
|Headphones Form Factor||Over Ear|
|Battery Cell Composition||Lithium Ion|
|Includes Rechargable Battery||Yes|
|Product Dimensions||7.5 x 18 x 22.5 cm; 255 Grams|
|Item Weight||255 g|
|Item Model Number||WH-1000XM4|
|Batteries||1 Lithium Polymer batteries required. (included)|
|Date First Available||6 August 2020|
Sony WH-1000XM4S Wireless Noise Canceling Headphones, Silver
- QN1 HD Noise Cancelling Processor
- Up to 30 hours battery life (NC on/ 38 hours NC off ), USB-Type-C/Quick charge; 10 mins = 5 hours music
- Hyphens to ‘Speak to Chat’ and Quick Attention mode
- Wearing detector; automatically pause your music
- Built-in Google Assistant and Amazon Alexa, 360RA compatible and Sony Headphones Connect App
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Featuring Sony’s industry-leading Noise Cancelling technology, the WH-1000XM4 pushes the boundaries of wireless headphone technology, to deliver an exceptional audio experience. A refined design promises even better wearing comfort, whilst premium sound is assured, thanks to Sony’s HD Noise Cancelling Processor QN1 and suite of other Sony audio technologies.
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While they seem like an incremental upgrade in every way (and worked great for a little while), I had major problems with static/crackling coming from the right earphone after a few hours of use. I returned that pair to Amazon and received a new pair super fast (fantastic customer service as usual). However, after a few days the replacement pair developed the same issue!
After some research I found that apparently it's to do with condensation building up in the ear cup and interfering with the ANC, which is not properly insulated (wtf sony). The problem seems a bit too widespread for comfort, and coupled with my anecdotal evidence, this is deal breaker for me on a $550 pair of headphones. Won't be trying a third pair.
I learned my lesson though - don't buy things as soon as they're released - wait for other people to find all the issues first.
The purchase of these headphones came down to the fact that they finally offer multipoint connection to be able to make phone calls and conference calls or listen to music without the constant need to disconnect and reconnect between the laptop and phone.
Malfunction: Item does not connect to two Bluetooth Devices at the same time. I bought this item specifically as Sony has finally implemented Multipoint connection. I am now not able to work with it functionally going between conference and phone calls.
I've tried numerous devices > Iphone & Mac > Android & Mac
I've also implemented phone settings of > 'Call Audio' only with 'Media Audio' switched off > Sony WH1000XM4B still does not allow connection to two devices simultaneously > Always comes up with error message of: "Failed to connect" - "Unable to connect WH1000XM4.
Side Note: Bad audio quality on zoom and microsoft-team conference calls > Co-workers described it as the sound of "being in a tunnel". > Bad call sound quality was present in all bluetooth settings -ANC/ Ambient On/ Ambient Off
SONY WEBSITE DISCLAIMER:
For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button."
I've been trying to get an exchange item or return the item for the past week, sony keeps connecting me with their technical team which are overseas operators with only a script and not the necessary technical knowledge to actual offer a proper solution.
I have since repurchased the Bose 700s (after what seems like a better firmware releases v 1.7) and it's now blindingly obvious the Bose 700's are head and shoulders above the Sony when it comes to call quality in terms of both clarity and blocking outside noises. If I could I would keep the Sony's for listening to music and the keep the Bose 700s for work. However to me the Bose do an ok job on the music front but are excellent for calls, so I'll be keeping those. Fingers crossed Bose firmware continues to improve.