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If you are expecting this device to work straight out of the box then think again.
I deplore the cynical advertising that would have you believe that this is a easy to install storage system. It couldn't be more far from the truth.
Firstly, if all you want is backup storage, this is simple enough provided you don't mind your data being transferred by snails. I have never met a slower system than this. Secondly, you will be lucky to get back into the system as it depends on whether it feels like letting you in or not. Thirdly, Synology couldn't give a damn about their customers. Look in their own forums and see how many issues the devices have and read the entries from customers begging Synology to listen to them and provide solutions. These go unanswered and the customers either solve the issues amongst themselves or give up and live with the issues.
For a device that is meant to be accessible from anywhere in the world and allows you to view documents and videos, I wouldn't hold my breath. The mind numbing slowness and the endless list of issues makes this a non-starter.
This device has effectively become an overpriced usb drive in my case. I am a fool to have believed the advertising and have been parted with my money. Lesson learnt.
Edit: This NAS cannot have it's RAM upgraded, something that, at an additional cost might have made the device run at a usable speed.
Do yourself a favour and avoid this like the plague.
Perfect NAS plenty of support videos because it’s not easy to setup especially remote access; I opted to use a 3rd party app called FileBrowser Professional which has a small one off charge and it’s connected via the free built in OpenVPN app (FileBrowser support is excellent). Their is a free Auto backup app and auto delete option for which are great. I have 2 additional external USB drives attached to the NAS for extra backup. Really pleased. Replaced my obsolete Apple TimeCapsule. Unless you opt for a 3rd party additional chargeable Cloud Backup then there is always a risk of loss of data if stollen / flood / fire damage. 5 Stars
Bought this because of the drives that were in it and the price was right that I could throw the unit away at no cost if the performance was rubbish.
Performance is rubbish, tested with 2x ssds in a stripe to rule out drive issues. Original iron week drives pulled and used in a cheap 4 bay qnap which is at least 7 years old and still out performs this.
Had always wanted to try a Synology NAS but now I have, it's gathering dust on my junk shelf.
Back to looking for a replacement for my qnap then...
Wouldn’t recommend this Synology NAS at all if you’re a self-taught user. It’s incredibly non-user-friendly, all sorts of things happen that you don’t want then things you try to get to work following Synology’s instructions just don’t happen. Their support site is useless though the hardware is probably OK.
The user interface is the most complex I have ever encountered. It comes with a quick guide, which just tells you how to plug in the mains, and the ethernet cable. There is nothing else. I had to google to find out how to access the control panel. Even once there, it is the most ludicrous complicated system ever invented. I managed to upload some music, but even the built in music player cannot find the music folder! I have had to log a call with synology just to get some basic functionality working. Then I cannot get the Sonos app to connect to the NAS. Since that was the main object of buying the NAS, it seems like a complete waste of money. Maybe I will get it to work eventually - but so far I have spent about 6 hours, and cannot get the machine to do anything. However the status monitor says it is all working perfectly!! Why cant companies make things that just work - like Apple? You shouldnt need a computer science degree just to get a hard drive to serve music over a network. I would not buy one of these again.
I was unimpressed with the cost of most cloud storage solutions, and decided I'd rather keep more stuff on premises due to poor upload speeds in the area. It's a great little unit, accessible to non-IT people with its user interface and easy to use apps. Be careful to secure the device correctly and use very strong passwords if you're enabling remote access on it. You *will* be targeted.
This drive is a tad complicated for for a rank amateur to set up, but I got there. I only use for Time Machine backup, and it seems to do the job very competently. Do your research on how to set it up first.
As most reviews say, this is an entry level model and not suitable for many users or large work environments. However, for my use, about 6-7 users, the storing and sharing of data and remote access, plus the incredible Synology user interface, it's fantastic.