I phoned Toshiba UK to find out how much warranty my new enterprise class drive had left on it. I was passed from pillar to post and after phoning 4 different toshiba numbers I ended up in Toshiba Germany. Toshiba will not honour warranty on these drives. They state the serial number means they are OEM and supplied by the dealer. The dealer in this case is Amazon. Amazon will only guarantee the Enterprise drives for two years (these drives are supposed to have 5 years warranty) and after that Amazon tell you to send it back to the manufacturer. The manufacturer have stated they will not take these drives back under warranty.
What an awful mess.
Brand | TOSHIBA |
---|---|
Item Model Number | HDWG21CUZSVA |
Product Dimensions | 10.18 x 14.7 x 2.61 cm; 720 Grams |
Item Dimensions L x W x H | 10.2 x 14.7 x 2.6 centimetres |
Flash Memory Size | 12 TB |
Hard Drive Interface | Serial ATA |
Hard Drive Rotational Speed | 7200 RPM |
Item Weight | 720 g |
Manufacturer | Toshiba |
ASIN | B07NVC7C8F |
Date First Available | 13 June 2020 |