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Ubiquiti UniFi Voip Phone, Pro

3.1 out of 5 stars 11 ratings

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Brand Ubiquiti
Dialer type Single Keypad
Item dimensions L x W x H 24.4 x 15.5 x 22.9 centimetres
Item weight 3.75 Pounds
Caller identification Yes

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Product description

Plug and Play InstallationUse a standard Ethernet cable to connect and power the UniFi VoIP Phone with a UniFi Switch (or other 802.3af compliant switch). The UniFi VoIP Phone is designed to integrate with the UniFi Controller and UniFi Security Gateway, so the phone is automatically provisioned for fast deployment. Scalable System ManagementUbiquiti’s proprietary SDN software, the UniFi Controller, provides scalable system management of UniFi VoIP Phones, including extension management and mass firmware upgrades. Such ease of use makes the UniFi VoIP Phones ideal for deployment in small businesses, corporate locations, schools, and hotels. Powered by AndroidThe UniFi VoIP Phone is powered by the Android operating system. Access media content, browse the web, and visit the Google Play™ store to download and install your favorite apps. Elegant DesignThe UniFi VoIP Phone features a sleek and elegant industrial design. 5" or 7" High-Definition, Multi-Touch Color DisplayNavigate the UniFi VoIP Phone using the touchscreen display. 

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3.1 out of 5 stars
3.1 out of 5
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2.0 out of 5 stars Disappointed as the other Ubiquiti products I use are great
Reviewed in the United Kingdom on 1 November 2016
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2 people found this helpful
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1.0 out of 5 stars Design interessante, ma non funzionale.
Reviewed in Italy on 12 July 2016
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4 people found this helpful
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4.0 out of 5 stars Empfehlenswert
Reviewed in Germany on 24 October 2015
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4 people found this helpful
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2.0 out of 5 stars Promising but check for latest version
Reviewed in the United States on 8 January 2016
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2.0 out of 5 stars Promising but check for latest version
Reviewed in the United States on 7 January 2016
Like some others familiar with Ubiquiti routers and switches, I was entranced by the prospect of an Ubiquiti VoiP phone. The Android base was also intriguing, to allow multi-use of the consumed physical desktop space, so in spite of some warning signs in other reviews I went ahead with the purchase. I figured I had the background to overcome setup puzzles.

As received, the phone had very expired versions of the phone app, SIP service and even Android platform. Still, it was fairly straightforward to manually configure a SIP account. I did have some frustration since neither of my favorite weather apps (Weather Channel and Weatherunderground) would install due to "version not compatible" error. Neither would the latest Unifi Controller software detect the phone.

So I located on Ubiquiti's support site the instructions for manually upgrading the software versions. While somewhat intricate, the instructions are clearly written and worked well. Soon the phone was upgraded to the latest (UVP version and App version I tried the Unifi Controller again and voila! - the phone was detected. Unfortunately, when I selected the phone and "adopted" it into Unifi Controller, the phone's SIP configuration was automatically wiped as the phone was expecting to be provisioned from the Unifi Controller. No problem, Unifi Controller offers an easy option to "forget" the phone. In re-configuring my SIP setup, it was apparent that the updated software offered a lot more SIP options than before. However, the settings I used still worked. Also consistent with the previous behavior, my favorite weather apps remained "incompatible" with the platform.

After experimenting with a few apps, it became clear that the phone I received (a 2014 vintage) didn't match the current Ubiquiti documentation in at least one important respect: presence of the front-panel (physical) volume up/down buttons. While the phone app has its own on-screen volume slider, other apps don't. So, for example, to adjust the volume of an internet radio stream, I had to exit the app, enter Settings, Sounds, App Volume Settings and adjust a slider there. Considerably inconvenient since I often tweak the volume for various reasons - keeping open a screen deep in the settings for this purpose doesn't fit my working style. A little later, I came across another discrepancy: according to Settings, Storage, the phone I received contained only 2GB storage vs. 4GB storage specified in all of Ubiquiti's datasheets and user guides. This discovery was the final straw which led to my next action, a return request.

The first photo attached (from this product's amazon top page) depicts the current hardware version. The second photo attached illustrates the 2014 version that I received.
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21 people found this helpful
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4.0 out of 5 stars I am happy with the purchase.
Reviewed in the United States on 2 June 2016
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4.0 out of 5 stars I am happy with the purchase.
Reviewed in the United States on 2 June 2016
The UVP-Pro replaced an old Cisco SPA525G IP phone and is serviced by the Yeastar MyPbx u100. The setup started off easy until I ran into a loop with the phone in a constant status of "updating". This led to some crazy behavior from the UVP-Pro like unexpected restarts, or the phone not placing or receiving a call. After an hour or so of thinking I did something wrong and re-adopting the UVP-Pro only to get to the same point, I hit the forums. There I found that the one controller to rule them all concept does not apply here. In order to get the UVP-Pro to work, I had to install the standalone Unifi VOIP controller to manage the UVP-Pro. Once done, the phone began working as expected. So, now I have the Unifi controller for my APs and USG-Pro-4 and the Unifi VOIP controller for the UVP-Pro. Not ideal, but it is working. The UVP supports all of the feature codes from the MyPBX and gets its connection and power from the 8 port Toughswitch. Adding BLF was a breeze. It will handle up to 8 lines, 3 through the controller, 3 through manual entry, and I forget the other method. Now that everything is set up, I like the phone. It is solidly built!! The handset is a little different in that it is permanently connected to the base. You cannot remove the cord. I also found that my Jabra Pro 9400, or any headset plugged into the UVP will receive all of the audio. I would love to have the phone audio go to my Jabra headset and the rest of the audio (from the android side) through the speaker. Outside of these things the phone does it's job. Plus there is the beautiful screen and the added benefits of apps. I am glad I picked this up. I have to admit I was hesitant due to reviews I have read and the rough start I had, but overall I am happy with the purchase.
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6 people found this helpful
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