What about the guarantee?

asked on 25 February 2019

Showing 1-3 of 3 answers

Good - I've had some really positive contact with SoundPEATS and can recommend them for customer service
Mr. Ab Freeman
· 25 February 2019
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Hi friend,
Thank you for contacting us,
If there is any problem with the earbuds, please feel free to contact the seller about the warranty:
https://www.amazon.com.au/ss/help/contact/?marketplaceID=A39IBJ37TRP1C6&sellerID=ALDDEFWHEUWOB
Please kindly note that all of our products are backed with 12 MONTHS WORRY-FREE WARRANTY.
Best regards,
SoundSOUL

SoundSOUL Audio
Seller · 26 February 2019
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Very good. My first Q30 Plus failed after around 6 months, emailed SoundSOUL explaining the problem who responded within 1 day and I was offered a refund or replacement. As I like the headphones I opted for a replacement that was shipped out immediately, no requirement to return the faulty set.
Richard Buckingham
· 5 May 2019
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