Many FaceBook users have thanked me for mentioning the largest independent English-speaking Alexa support group, where you can can get ideas and benefit from the combined experience of 35,000+ members: UK Alexa Help & Support - www.facebook.com/groups/alexafansuk
I don't know the answer, but the whole device is ultra disappointing. What is available on it is hit and miss, one day it can call up free to air news services, the next day it says it is unable to. It's a monumental waste of time.