Amazon AU offers free return shipping on eligible Fashion items (clothing, shoes and accessories). Look for “FREE Returns” next to the price to confirm eligibility.
Free Returns only applies to product(s) fulfilled by Amazon AU. It does not apply to the same product(s) fulfilled by other sellers. Sellers on Amazon.com.au are expected to offer returns on an equivalent basis but their policies may vary. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items. To return a gift Go to the Returns Support Centre.
To receive Free Returns Shipping on your eligible Fashion product(s)
If you’re not satisfied with your item, you can return eligible product(s) in new and unworn condition in the original packaging.
Start a return
- No minimum purchase is required to receive Free Returns.
- Return within 30 days of receipt of delivery in accordance with our returns policy with Free Returns shipping.
- Jewellery items with a value of $35 or more must be returned using a trackable shipping method.
- Unless otherwise stated, all product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
- Go to your orders to start the returns. Print your pre-paid label and return authorization and send the item back to us.
- If you return product(s) that are ineligible for Free Returns with product(s) that are eligible for Free Returns, Amazon AU may deduct the return shipping costs for the ineligible products(s) from your refund amount in accordance with Amazon AU's returns policy.
- This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Please see our Returning Faulty Items policy for more information.
- Original shipping fees are not refunded under Free Returns shipping. In addition, some special item, order, or handling fees may still apply.