Customer Review

Reviewed in Australia on 29 August 2020
After using the WH-1000XM3s for 2 years and being delighted with them, it seemed low risk to upgrade to the XM4s and get basically the same headphones but with better ANC and multi-device support.

While they seem like an incremental upgrade in every way (and worked great for a little while), I had major problems with static/crackling coming from the right earphone after a few hours of use. I returned that pair to Amazon and received a new pair super fast (fantastic customer service as usual). However, after a few days the replacement pair developed the same issue!

After some research I found that apparently it's to do with condensation building up in the ear cup and interfering with the ANC, which is not properly insulated (wtf sony). The problem seems a bit too widespread for comfort, and coupled with my anecdotal evidence, this is deal breaker for me on a $550 pair of headphones. Won't be trying a third pair.

I learned my lesson though - don't buy things as soon as they're released - wait for other people to find all the issues first.
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Product Details

3.8 out of 5 stars
3.8 out of 5
37 global ratings