I was excited to get an Alexa with a screen, but quite disappointed after using it. The video services supported are very limited, Prime, Youtube and ABC. And even Prime Video, which should work like a glove is really not, touch the screen, wait a couple of seconds for something to happen, that say, if you haven't already clicked somewhere else while waiting. I don't know if it's the software or the hardware, but this product is disappointment. Hoping for a new version with more skills and faster response. See video. I have a good 100mb nbn connection that works perfect on all my other devices.