I have been using these earbuds for about a month now and I am really impressed with them. The sound quality is great (the ear hooks keep them securely in place) and the charger case is very handy. Transparency mode is very effective - I use it for safety when I’m running outside, but don’t use it when on the treadmill and the earbuds block out the background noise nicely. It takes a while to remember what the combinations of taps on the left/right earbuds do, but once you do, you have lots of options how to control what you’re listening to.
I contacted customer services about a query and their response was excellent - I couldn’t recommend them highly enough. Prompt, polite and professional correspondence.