All I can say is WOW! I have a chair massager, but it doesn’t get high enough on my back and shoulders, so I thought I’d give this one a go. It is AMAZING! It’s super easy to use, just plug in and wrap it around your shoulders. Hands in the pouches and the buttons are on the left lapel. It has different speeds, forward and reverse, and a heat button. The massage action really gets those spots in your shoulders that are sometimes hard to get, and you can change the pressure, just by pulling it down harder with your hands or easing off how hard you pull it . The products seems very good quality, and I wouldn’t hesitate to gift it to someone. It gives a great massage, and what’s great about it is that you can position it to exactly where your sore spots are.