The look, feel, and sound of this product is fantastic. I listen mostly to Metal, I couldn't be happier with how it sounds. Its accessing your music that is the problem. Through the "music" folder, the device rearranges the order of songs on each album. Its not even alphabetical, just random. Through the "folder" folder, the music accessed under a different "music" folder is displayed in the order in which you uploaded, and only displays the original file name (not the artist name). This just makes searching and listening to a particular album annoying.