Protect Your System

Some phishing e-mails contain attachments and link to websites that try to install malicious software on your computer.

To increase the security of your account, Amazon recommends enabling Two-Step Verification. For more information, go to

Here are some ways you can help protect your system against these types of threats:
  1. If you've entered your password on what you think might be a malicious website, go to Reset Your Password and change it immediately.
  2. If you've entered your credit card information on what you think might be a malicious website or replied to an email with that information, you should contact your credit card company.

Note: Don't forget to update the card on Amazon.com.au afterwards.

For additional account security tips, here are some ways to protect your system:

  1. Install anti-virus or anti-malware software from a reputable company.

    Note: After it's installed, run a full scan of your computer.

  2. Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure Adobe Flash, Adobe Reader, and Java are all up to date on your computer.
  3. Never reply to unsolicited messages. Replying to phishing and spam messages only notifies the sender that they have a valid e-mail address to which they can send more spam and phishing messages.

    Note: If you want to unsubscribe from Amazon mailings, do so directly through our website instead of clicking a link in an e-mail.

    If you believe that you have found a security vulnerability on Amazon Retail services or products, see Report a Security Issue.

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