Protect Your System

Some suspicious emails contain attachments and link to websites that try to install malicious software on your computer.

To increase the security of your account, we recommend enabling Two-Step Verification. When connecting from an unknown device, you need to enter a unique security code in addition to your password. For more information, see

Here are some tips to protect your account:

  • If you've entered your password on what you think might be a malicious website, go to Password Assistance and change it immediately.
  • If you've entered your payment information on what you think might be a malicious website or replied to an email with that information, immediately contact your credit card company.

    Note: Remember to update this payment method on your Amazon account afterwards.

For additional account security tips, here are some ways to protect your system, devices, and wireless network:

  • Install anti-virus or anti-malware software. Keep security software up to date by installing updates and patches as soon as they're available.

    Note: When the installation is complete, run a full scan of your computer.

  • Keep your operating system and necessary plugins updated to the latest version available.
  • Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure Adobe Flash, Adobe Reader, and Java are all up to date on your computer.
  • Never reply to unsolicited messages. Replying to phishing and spam messages only notifies the sender that they have a valid email address to which they can send more spam and phishing messages.

    Note: If you want to unsubscribe from Amazon communications, do so directly through our website instead of clicking a link in an email.

If you believe that you have found a security vulnerability on Amazon Retail services or products, see Report a Security Issue.

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