About Refunds

When you return an item, your eligibility for a refund and how your refund is issued, may differ based on a number of factors, including how long you have had the item, how the item was purchased and the reason for the return.

Change of mind returns of items fulfilled by Amazon AU must be returned in accordance with the terms set out in About Our Returns Policies

Note: We’ve extended our return window for the holiday season. Most items shipped between 1 October, 2020 and 31 December, 2020 which are also fulfilled by Amazon AU, can now be returned until 31 January, 2021. Our returns policy will revert to standard for items sent after 31 December, 2020.

Australian Consumer Law

This Policy and any related return and refund rights we offer you apply in addition to other rights and remedies you may have under law including under the Australian Consumer Law.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase.

Refund Timelines

It may take 1-5 business days after we receive the item(s) to process your refund. Once we have, we'll email you to let you know that we have processed your refund. If we haven't let you know, we haven't received or processed your return yet.

After we've received and processed your return, you can expect to receive your refund in the following timelines:

Payment Method Refund Method Refund Time (after return has been processed)
Credit Card Credit Card 2 to 10 business days
Credit Card Gift Card Balance Immediate
Promotional Certificate No Refund Issued N/A
Zip Account Zip Account Immediate
Amazon AU Gift Card Gift Card Balance Immediate
Credit Card & Amazon AU Gift Card Gift Card Balance or both Refer to times above for details

Note: In cases where the original payment method is a credit card or a Zip account, we may process a refund via Gift Card balance upon your request, or if the refund cannot be made to the original payment method used for payment.

Checking the Status of Your Refund

You can check the status of your refund in Your Orders.

If your refund is not showing as refunded, and the processing time for your payment method has passed, you can contact us for further assistance.

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