Contact Marketplace Sellers

Third-party sellers handle customer service for orders shipped directly from them. You can contact a Marketplace Seller both before and after placing an order.

To contact a third-party seller, do one of the following:

  • Before placing an order: Go to the product listing on and click the third-party seller's name. Click the Ask a question button.

Note: Occasionally, the same product will be sold by different Sellers. In these cases, click New and Used in the product listing page to see the list of available Sellers. Then click the rating of the Seller you want to contact to access the Seller's At a glance page and select Ask a question.

  • After placing an order: Go to Your Orders, find your order in the list, and click Get help with order. Depending on your issue, we'll help you contact the seller if necessary.

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