Resolve a Declined Payment

Amazon Customer Service is limited in what it can provide during a failed authorisation or payment decline. Because of this, it's necessary to contact your bank for additional information about declined payments.

Amazon Customer Service will be able to help verify if you entered your payment information correctly, or change the payment method on an open order.

To resolve payment issues, contact your bank about:

  • Authorisation to proceed with activity flagged by the bank as unexpected (including first time orders and high value purchases).
  • Daily withdrawal or purchase limits.
  • Payment authorisations, reserved funds and charges.

Note: Some banks have been known to hold these authorisations for 7-10 business days.

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