If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it's an e-mail, phone call, text message or webpage from Amazon.com.au.
Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
|Amazon.com.au Emails||Suspicious Emails|
|| Requests things like:
Provide instructions on how to verify account information through the Amazon.com.au website.
|Ask you to verify account information through a link in the e-mail.|
|Are proofread. Spelling and grammar mistakes aren't common.||Multiple spelling and/or grammar mistakes.|
Only link to sites that begin with "http://"something".amazon.com or amazon.com.au".
Legitimate sites have a period before "amazon.com or amazon.com.au".
Sites such as "payments-amazon.com" (they are not actually Amazon).
Use an IP address (string of numbers) followed by directories, such as "http://123.456.789.123/amazon.com/".
|Don't contain unsolicited attachments or requests to download software.||Attach files to open that you weren't expecting, or ask you to download software.|
While some departments at Amazon will make outbound calls to customers, Amazon will never ask customers to disclose or verify their Amazon.com.au password, credit card, or banking account number. If you receive a phone call asking you to disclose the above information, please report it.
This section will be updated regularly with the most up-to-date information about known phishing or fraud attempts and scams targeting Amazon AU customers.
Last updated: 20 January 2021
1. December 2020 - Suspicious phone call or text message regarding AU$79 prime membership charges
Amazon is aware of scam phone calls and text messages targeting customers stating they will be charged AU$79 for a Prime membership.
Please do not respond with information about your Prime membership. We take phishing and spoofing attempts on our customers very seriously. If you receive any communication that you think may not be from Amazon, please report it to us by sending an e-mail to email@example.com.
2. December 2020 – Unsolicited phishing emails regarding login attempts
Amazon is aware of phishing campaigns targeting customers by sending emails regarding unusual login attempts to their Amazon accounts and a link to check the details.
Please DO NOT CLICK ON THE LINK and check with your friends or family who are aware of the credentials if the login attempt was genuine. In case you notice unusual or unautorised activity like this on your account, please change your password and report it to us by sending an e-mail to firstname.lastname@example.org.
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