About Suspicious E-mails

If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it's an e-mail, phone call, text message or webpage from Amazon.com.au.

Important: Email

Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.

What are the differences between Amazon.com.au emails & suspicious emails?

Amazon.com.au Emails Suspicious Emails
  • Never ask you to reply with personal information (except when replying to you, if we haven't identified you).
  • We collect personal information through the Amazon website.
Requests things like:
  • Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
  • Your mother's maiden name
  • Your Amazon username or password

Provide instructions on how to verify account information through the Amazon.com.au website.

Ask you to verify account information through a link in the e-mail.
Are proofread. Spelling and grammar mistakes aren't common. Multiple spelling and/or grammar mistakes.

Only link to sites that begin with "http://"something".amazon.com or amazon.com.au".

Legitimate sites have a period before "amazon.com or amazon.com.au".

Sites such as "payments-amazon.com" (they are not actually Amazon).

Use an IP address (string of numbers) followed by directories, such as "http://123.456.789.123/amazon.com/".

Don't contain unsolicited attachments or requests to download software. Attach files to open that you weren't expecting, or ask you to download software.

Note:

  • If the message is an order confirmation, look in Your Orders and see if there is an order that matches the details for the one in the e-mail. If it doesn't match an order, the message isn't from Amazon.
  • If the message asks you to update your payment method, go to Your Account and click Manage Payment Options in the Payment section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
  • Suspicious e-mails may contain forged email addresses to make it look like the e-mail is coming from Amazon.com.au. If the "from" line of the email contains an Internet Service Provider (ISP) other than @amazon.com.au, then it's a fraudulent email.
Important: Phone Calls

While some departments at Amazon will make outbound calls to customers, Amazon will never ask customers to disclose or verify their Amazon.com.au password, credit card, or banking account number. If you receive a phone call asking you to disclose the above information, please report it.

Learn how to Report & Handle Suspicious Emails and Phone calls and Protect Your System.

Latest Security Alerts

This section will be updated regularly with the most up-to-date information about known phishing or fraud attempts and scams targeting Amazon AU customers.

Last updated: 20 January 2021

1. December 2020 - Suspicious phone call or text message regarding AU$79 prime membership charges

Amazon is aware of scam phone calls and text messages targeting customers stating they will be charged AU$79 for a Prime membership.

Please do not respond with information about your Prime membership. We take phishing and spoofing attempts on our customers very seriously. If you receive any communication that you think may not be from Amazon, please report it to us by sending an e-mail to stop-spoofing@amazon.com.

2. December 2020 – Unsolicited phishing emails regarding login attempts

Amazon is aware of phishing campaigns targeting customers by sending emails regarding unusual login attempts to their Amazon accounts and a link to check the details.

Please DO NOT CLICK ON THE LINK and check with your friends or family who are aware of the credentials if the login attempt was genuine. In case you notice unusual or unautorised activity like this on your account, please change your password and report it to us by sending an e-mail to stop-spoofing@amazon.com.

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