When you pre-order eligible items before the cut-off date and choose Expedited Delivery to an eligible area, we will send your order before the release day, with the intention that you get it on the release day.
As we continue to adhere to guidance from local health authorities, some of our delivery times may be longer than usual and you might not receive your item on the release day.
What items get Release Date Delivery?
Release Date Delivery is available for items that ask 'Want it delivered the day it's released?' on the product detail page (as below). Items that don't display this message on the product detail page aren't eligible. The message will stop displaying when it's too late to get it by the release date.
What areas are Release Date Delivery available to?
Release Day Delivery is available to eligible areas by Expedited Delivery, as long as the order is placed by the pre-order cutoff date.
Choose Expedited Delivery to get it by the release date. Orders with Priority delivery or Residential Express Delivery won't arrive by the release date.
What does it cost?
| Prime Members
|Members get FREE EXPEDITED DELIVERY||It depends on the item, but you'll need to pay for Expedited Delivery to get it on Release Day.|
Delays and tracking your order
Some carriers make deliveries to residential addresses up to 9PM, so your package may still be on its way. Unfortunately though, sometimes unforeseen delays can occur when we're delivering your order.
If the release day has passed and your order hasn't arrived, track your order below.
Things you should know about payments
We take payments when we ship your items. If you're pre-ordering ahead, it's worth checking your expiry date to make sure your card will be valid when we're shipping your item.
What if the release date changes?
We'll notify you of this change by e-mail. You'll still be eligible to get it on the new release date.
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