You can cancel items or orders by visiting the Your Orders section in Your Account.
If it hasn't shipped yet, cancel an item or an entire order, by visiting
If the order has already entered the dispatch process, you can't change it.
For orders sold and fulfilled by a third-party seller only, you'll only have 30 minutes to make any changes. However, after 30 minutes you'll still be able to request a cancellation by clicking the Contact Seller button and selecting Cancellation Request from the drop-down menu. If the order has already entered the dispatch process, this option won't be available.
After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.
You can also confirm that the order was cancelled by visiting Your Account. If you see the order in the Cancelled Orders section, it was successfully cancelled.
If your order was sold and fulfilled by Amazon AU, or sold by a third-party seller and fulfilled by Amazon AU, and can't be modified, you can refuse the parcel or return it using our Returns Support Centre.
If your order was sold and fulfilled by a third-party seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Marketplace Sellers.
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