To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
It is not written by the real author, Tieghan Gerard! She has been trying to get it off of Amazon to protect her followers! I haven’t had any help from the company in securing a refund or shipping it back!