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If you are trying to purchase the antiseptic ointment with benzalkonium chloride (i.e., which was formerly in all the diaper ointments) this is NOT it and is NOT RETURNABLE. Amazingly misleading and inconvenient.
This is my 5th reorder and this time, the formula changed or something because I started having terrible pimples on my face. I used this product thinned out with my moisturizer and it kept the breakouts away. This time it started giving me terrible ones! I stopped using it and my face cleared up but I had my old break outs again. I checked my other tube that I used on the baby and started to remember that the texture is supposed to be much thicker. That's why I used so little with my moisturizer. This new tube is much creamier and it lost its anti-bacterial potency! So it's a different formula. This for some reason happens with the good products every time.
Goes on like glue, and made itchy rash even worse. When I went to print out a return form, I got a "no returns" message. First time that's happened to me on Amazon. From now on I'll check return policy before I buy.