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A very simple, straight forward, easy to read book that provides a proven best practice for getting control of your data center though the implementation of high value IT service management activities. The book breaks it down into four simple steps, with examples echoing what those in the industry see in the real world: 1) Stabilize the patient 2) Catch and release, and find fragile artifacts 3) Establish repeatable build library 4) Enable continuous improvement. A highly recommended book.
This is, by far, the worst Kindle edition I have purchased. Poorly formatted, diagrams missing, tables mangled. In some places, the content is largely unreadable - sentences start and end at random, and the context can't be found. Whoever submitted it for sale should be ashamed of themselves.
The frustrating thing is that this is clearly a good book. That much is obvious in spite of the Kindle edition's myriad problems.
Save your money and buy the paper version instead.
What's suggested to do and follow in the book is too old, almost 50% or it is useless, they either should update or remove the book from the market, lots of bad advice, things that are not being practiced currently there are many newer methods available now