To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Torch is great but Amazon said it was new so I didn't expect to get an item that had very clearly already been opened. None of the pictures suggested it had already been opened. I wouldn't have minded if it was discounted, but it wasn't. Poor form Amazon!