To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Ive been ordering these wipes for the past two years and was concerned when i just read the "these are knockoff" reviews, so i wrote the company to tell them about it and to ask why some say they have the extra ingredient and no extra seals besides the eczema approved one .. this was their reply
“Thanks for contacting us. The endorsements on the newly designed multipacks are on the box instead of the packet. The endorsements for the single packs are still found on the packet as no one will see the box as they are sold separately. I understand how confusing that can be especially since we added the disclosure around the trace residual component found in the fruit extract. But all the endorsements remain.
We have adjusted the ingredient list on WaterWipes' packaging to include Benzalkonium chloride (BAK). WaterWipes has not changed in any way.
We're adding this information to our packaging as trace amounts of BAK are a by-product of the fruit extraction process. Trace amounts of BAK are a common ingredient in personal care and cosmetics products. The level that exists in WaterWipes is extremely small and has no impact on the safety of the product. Our wipes contain 0.1% fruit extract which in turn contains trace amounts of Benzalkonium Chloride so the overall content in the finished pack is negligible.
The quality of our wipes not changed. Neither has the formulation or ingredients. We pride ourselves on making wipes that are safe to use on a new-born baby's skin. WaterWipes still contain 99.9% water and a drop of fruit extract and continue to be made in our unique cleanroom environment to ensure we remain the world's purest baby wipe. We are still approved by Allergy UK, National Eczema Association (USA) and Eczema Association of Australasia.
We added the information as we believe in this this day and age that companies owe it to their customers to declare information beyond what they are legally obliged to.
I hope this answers your question?
If you have any follow up don't hesitate to ask me.
I have extremely sensitive skin, recently diagnosed with allergy to fragrance which makes it very difficult to use products. My skin has had many flare ups with eczema including on my face and eyelids as a result of my allergy. I find many other wipes have fragrance. These are sensitive they don’t cause my skin any reaction. Brilliant as I can carry them around for as and when needed. I use for all sorts, cleansing face, hands etc. The wipes retain their water really well in the packaging. Will continue using this brand of wipes. Excellent value too.
Simply fantastic wipes. I have occasionally tried other brands because these are slightly more expensive but really, none of them come close. I took them in my hospital bag and can confirm they’re the only wipes that’ll get that first poopy nappy cleaned up! Also recommend by the midwives on my ward. I’ve been using them on my baby since he was born (now 5 months) and have never had any type of reaction so I’d say they’re very safe for newborns.