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When you buy this monitor stand, it comes pre-configured to be used in 'clamp mode'. I, on the other hand, needed to convert it to 'grommet mode'. This involves removing the clamp from the main shaft and screwing the bolt/handle thingy directly into the main shaft instead. Now, maybe it was just a bad one, but the threads in the main shaft didn't even come CLOSE to matching what I needed. The entire thing was useless. In fact, my attempts to force the bolt into the shaft ruined the threading on the bolt... so the entire thing was trash. Returned as defective, got my money back.
I ordered this a mount couple of weeks ago and I received a used one (second hand) and I think who ever returned the item had the same issue as me which is the monitor tilts to the bottom so easy I had to tie the screw so hard so I could make it not tilt as fast but it would still tilt to the bottom with slightest pressure and I can not tilt to top cuz now it's overtightened so it wouldn't tilt top so I'm stuck with one position .. I didn't buy a product to get a used one!! the box wasn't closed probably and the metal is scratched up as if someone over screw the handle .. this is was a terrible purchase
I had to return this item as the arm does not adjust as shown on the product description. Not sure if this is a product defect or an inaccurate description (see photo as advertised). I spent 6 hours trying to figure out how to make it work - installed it on a hole-less table, does not work. rearranged my room, and installed on another table with hole, still doesn't work as without the adjustable arm, my monitor gets to close as my work table is has just 2 feet length.
I had an assembly problem where there was a defect with this product at no fault of my own, and their customer support did absolutely nothing except tell me to return it for an exchange. Never EVER going to shop from this brand again, and will be getting my money back.
The plate that attaches to the pole didn’t have threading so now I can’t even use it. And with the virus I can’t return it either. I’d be happy just to be sent a plate that it will actually thread into.