To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I was so excited to get this chair! It came MUCH quicker than promised - great thing! However, once it got to me, it was STUCK together. I had to slowly pry the chair open, hoping not to tear the material, but no luck. It's torn and I am not able to use it. Submitted for a refund to return it but very slow response time. No word back! Now I have a useless chair.