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I have used Vonage for a few years (great service, high prices) and Oooma for over 3 with this box now, so this is a long-term review. First, you will pay a varying amount for tax every month dependent on what state you live in. Mine in PA is almost 7 bucks a month...and that is ALL tax, no "admin fee" or "compliance recovery charge" like some you may know of. I use the "premier" service with the name caller ID. It is most similar to Vonage and the cable companies phone service. Normally (99 plus percent of the time) Ooma is reliable, very clear, has nice voicemail, nice features (like seeing VM on your cell phone app) and the box itself is reliable. Sometimes for whatever reason it seems to start blinking red or my outgoing signal gets clipped and everyone complains. I am adjust QoS on my router to give VoIP highest priority (I do not plug the Oooma Telo directly into the modem ahead of the router as their quick start guide suggests....you really do not have to). I have reset the box to factory a couple times. It's a Linux computer, so I imagine every year or so a reset is healthy. This restores the pristine quality. They can also provision your account on the Oooma end if you call customer service (which was fine in my experience). Vonage is great...I loved it. What was wrong with them is after the initial rate expires, standby for a shock in pricing. Ooma is the same price every month, except taxes seem to go up. You know, we have to keep paying that Universal Service Fee (invented by Al Gore) to keep rewiring the same rural schools over and over :-). I am an Ooma fan after long-term use. This box has been reliable. Porting my number (I did the annual plan to get that free) was just a smooth as Vonage was. Why 4 stars and not 5? I don't know, just seems like they should make it easier to 1. change payment options online and not have to call 2. make it easier to reset the box now and then 3. allow you to search your blocked call list to see if you blocked your wife's friend by accident (yeah, did that)---it can be a LONG list of blocked numbers
I bought my Ooma Telo device from Amazon a few of years ago. I use it for my business line. Over the years the service has worked but not at high quality. My calls would ring through but they wouldn't connect. I would have missed calls to the actual hard phone device. I eventually just added it to my mobile device so that I wouldn't miss calls. I have tried getting help from customer service and tech support but they aren't very good. It's difficult to chat with them due to the language barrier.
I have had over 8 system complete shut downs and today my entire device shut down blinking red. I contact customer support by chat. The person asked me the color of my logo and what it was doing. I told him it was red and not blinking (at that time) and the support person just told me, "It's broken. That happens like any device. You need to buy a new one since you don't have a warranty."
I'm going to take a hard pass on that and just port the number to Xfinity and use their service. I don't care if the service is more expensive, I'm just tired of the inconsistency of the service and inability to communicate with the support people.
I have several of these Ooma devices and am really pleased with the sound quality and features. The setup is effortless. I had bailed on Verizon several years ago after getting disgusted with fees on top of fees and spotty service (Fios constantly went out) and went to another VOIP service. That was a bust. When I moved over to Ooma I was impressed at how simple it was to set up. I've dealt with installations and supervision of several business phone systems over the years - both POTS and VOIP and I've gotta say the quality of the sound and the wealth of features on Ooma rival that of a commercial business system. Ironically our current home system with 4 lines on Ooma devices and vTech 4-line phones rivals my NYC firm's extremely expensive setup. Best thing to me though is to be on the phone for hours with crystal clear voice and never a dropped call. You can even get your messages sent to your email. And when it comes to savings - my real world experience is that after the cost of the 4 units (about $400) our yearly phone bills went from about $3000 down to $275. A $2725 annual savings!!!! That $275 a year comes from the roughly $5.72 per line each month for the unavoidable Federal taxes. The basic Ooma service is indeed free. If you are hesitant - don't be. This is a great and truly portable phone service.
Never used Tech Support didn't need to. Very simple to set up and sounds great. Had almost two months and am very happy with the purchase. I decided I didn't want the extra features and tried to opt out of those during the setup. Evidently I may not have been completely successful, I don't know. Early on all received calls were directed to voice mail. I learned that I must have accidently selected a button to direct calls to voice mail. After a complete reboot everything worked fine. I chalk this up to learning curve. Not a bit of trouble since and have recommended it to other family members. In fact I had a sibling that told me about Ooma two years ago but just recently got around to buying one. Wish I had done it sooner and saved money from Century Klink.
Apparently there's a 60 trial period and you're automatically enrolled into the Premium package. Call and ask to speak with a manager to get resolved. Spent over an hour on the phone with customer service to fix the billing issue and not able to resolve until a manager got on the phone. If you don't want the premium than ask for the basic plan which puts it back to 5.74 monthly, and for a credit of 10.69 for the pervious month billed.
This is my 3rd Ooma Telo unit in about 10 years. They work great when they work. Depends upon having a good modem plus a ROUTER, which I only recently learned is different from a "switch." I was having problems with my previous unit, but also other internet problems. After trying re-boots and other trouble shooting, I concluded the easiest thing was to replace all 3: Ooma Telo, modem, and router. Some of those items may have still been functional, but I'm not sure. All I know is that with all 3 replaced, everything works great now. I opted to use ethernet cables, though it can be operated via wi-fi. Once you buy the Ooma Telo unit, the only additional cost is about $4 per month for taxes -- unlimited free calls to anywhere in U.S.A. with great sound quality.
I've lost all patience with the Ooma service. The unit will consistently not ring on incoming calls and send them straight to voicemail. The only solution that works is rebooting the device daily. If you miss a day, you can be certain you will miss calls. I can be on the phone talking, and never hear call waiting or the other handsets ringing, but I'll suddenly get a new email saying I just got a voicemail.
We're slowly but surely cutting Comcast out of our lives. The Ooma voip phone has good sound quality and I was able to set it up easily. Plus it's much cheaper than Comcast. Which is the whole point of it really.
After several months of not using the device, I decided to cancel service. As others have said, they make this as difficult as possible. Long hold times, multiple rounds of desperate overseas call center “retention specialists” begging you not to cancel. It was exhausting, and almost not worth the hassle — which is exactly what they count on.
Six years with no problems. I don't use the phone a lot, which is what drove me to save money on phone service.
One CON, but all VoIP I'm aware of shares it: It does not work with medical alert devices of any kind I'm aware of. If it did, I'd love to be able to replace my aged mother's landline with another Ooma.