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On paper this is an impressive router. Most of the features are there and work well. I've used Netgear products for a very long time and was always impressed with their performance. This router works fine apart from a big BUT!
If you are using Airplay products, then stay very clear of this. Been experiencing various issues, namely Airplay devices not visible, TimeMachine drive disappearing etc. Normally can be fixed by rebooting everything but having to do that every other day is clearly not great. The most annoying and biggest problem is stuttering experience on Airplay - both streaming to Zeppelin Air and to AppleTV. Affects all devices and connections.
Also Netgear only provide 90 days of support - after that you are on your own! I was able to get some support that seemed to fix the issue for the majority of time even though it still reoccured occasionally. Then with a recent firmware update the issue returned. And now I realised that I cannot get Netgear support outside 90 days of purchase even tough the product is still within warranty! Ridiculous and complete failure of Netgear as a company.
Thankfully Amazon were amazing in helping out and providing a refund for this router. Lesson learn and now will stay away from Netgear.
I bought this router because I wasn't particularly pleased with my VirginMedia Hub3.0 and I found a lot of people saying in their reviews that this was a substation upgrade. First impressions: 1. They didn't put a cat6 cable just a cat5e (shielded though) but I think 1m of cat6 cable wouldn't cost a fortune. 2. The android web app couldn't scan the QR code to configure it with my phone, but I am an old school geek and I plugged in my laptop, so not a big thing. 3. The power adapter is kinda bulky to be honest with you 4. The router is a little bit big but it looks nice, like a spaceship. 5. I liked the fact that it has a switch for the LEDs ( this was one of the reasons that I bought it) otherwise you end up with a Xmass tree in your living room.
I switched my VirginMedia Hub3.0 to modem in no time and configured the router with my laptop. Didn't particularly liked the smart wizard but it gets the job done. Because I have about 20-25 wireless devices I kept the old wireless name (SSID) and password so I don't have to spend half a day to reconfigure every of those. Most of them worked without any issues but one or two I had to reconfigure again(which was odd).
A couple of days later I've played a little bit with the DNS restrictions using both OpendDNS and Circle options. My goal was to see if I can find a way to block adds , which didn't work and I reverted everything back. Unfortunately, even though I am fairly sure I have reverted everything, some of my devices (like Alexa) couldn't access the internet. After an hour of trying to sort it out I ended up resetting my router to factory settings and re-configure it ( using the same SSID and password). Again some of the 2,4Hgz devices couldn't connect. I then disabled the Auto channel on the 2.4Ghz network and manually selected channel 13 which solved the connection issues. After 2 weeks we had a power cut and basically this was the nail in the coffin, as after the power came back, I couldn't connect my phone until I removed and added the network again. Same issue with a couple of my devices, and I've tried to reset them,I've reset the router as well, changed the channel with no success. I have a lot of smart devices: Alexa, Google home,Nest,Seneye (aquarium computer), LinkTap (garden watering) etc and I want to be able to access them when I am away/holiday. If a power cut requires my intervention to make them work it's pointless.
At this moment I've decided that this is a piece of rubbish(in my opinion) and I reset my VirignMedia Hub3.0 router(because it was in modem mode) and after 3-4 minutes when it came back every wireless device in my house start working without any issue,restart or intervention. Because it was still under the return period, I put it back in the box and initiated the return process.
Maybe I was expecting more from a £130 router or maybe it was my bad luck but overall I wouldn't recommend it.
Le routeur fonctionnait bien en 2017 jusqu'à ce que NETGEAR développe des firmware vraiment bogués. En premiers lieux, des pannes de WIFI intempestives, obligation de redémarrer le routeur tous les jours. Puis intensification des pannes, malgré de nouveaux firmware où les bugs restent présent... Et enfin le routeur a décidé de rendre l'âme, les lumières s'allument mais plus aucun réseau WIFI !!
J'ai contacté NETGEAR pendant plusieurs semaines mais ils font la sourd oreille et ne corrigent pas les pannes. Sachez que NETGEAR vous réclame d'envoyer le routeur à VOS FRAIS pour vous envoyer un autre routeur d'occasion. Ils ne respectent pas la loi... logiquement on ne doit pas payer les frais de retour lorsque le matériel est en panne...
Je ne peux pas conseiller les gens d'acheter, vous aurez tôt ou tard des problèmes avec NETGEAR.
Its definitely not worth the price tag. Plagued with issues.
Pros: Build quality Form factor
Cons: Software interface Software functionality / lack of Signal Price Everything is terrible
So from day one I had issues. It would keep opening guest networks without password. I hard reset and set my own passwords. But then it would randomly delete all passwords and go back to default. Every other day it would just reset its settings automatically. For the price, this router hardly has extra functionalities. The priority management is terrible. Routers that are 1/10th of the price has better customisation options.
Since it would randomly reset all settings, I had to send it back. Netgear did not assist me at all. Terrible customer service on netgear's part.
Amazon customer service is amazing as always. They helped me with the return and refunded immediately.
got this to boost a VM SH3 which struggles to connect the 20+ devices im my house.Based on the reviews , this is the kit to get.....HOWEVER...it comes with no instructions...only a quick start and an app …..to those of us without a degree in IT , this was a little concerning.....so set it up according to the guide..and would not clone the VM mac address ..so I input the mac address manually into the correct part of the setup...still no internet connect ...so took my vm router out of modem mode...reset every thing , took a feed from vm router to input ...and hey presto the netgear internet light lit up..can only assume the set was faulty or the software not compatible with VM router...App useless for setup..lost 3 hours of my life trying to get this to work...returned for refund...
I have spent less time at work diagnosing complicated issues with enterprise class systems than I have spent on this. I wanted use this just as an AP so I: -connected my laptop directly to port 1 of the LAN ports, the DHCP server issued an IP to my laptop, opened Firefox and tried to go to 'routerlogin' (the address in the instructions, Amazon strips it out) and nothing other than an error about not being able to connect. -tried same again using Chrome and same problem. -ran an ipconfig /all confirmed gateway address of 192.168.0.1 and pinged it fine. -ran nslookup against routerlogin[dot]net and returns as 192.168.0.1. -tried to go the http interface directly by going to the [http] 192.168.0.1 and same issue as before on both Firefox and Chrome. -repeated both tests on the other 3 LAN ports on the switch, same problem. -tried different network cables, same problem. -repeated test connecting to AP via Wifi using factory set SSID and password, same problem. -Tried from 1x Windows 10 laptop, 1x Windows 10 desktop, 1x Xubuntu VM. -Tried connecting via Netgear Genie and it reports that router is not found or not supported (it is supported according to Netgear site), Genie was able to retrieve the MAC address but not able to read the router model or firmware version. -Did reset to factory settings.
As of today (15/12/16) this router is vulnerable to VU#582384 (see CERT site) and only beta FW available to fix.
I opted for a refund rather than replacement as this is the second Netgear product I've had issues with in as many months, previously it was a Netgear WAC120-100UKS that kept dropping connections. Netgear used to be good, don't know what's going on with them now but I'll be avoiding.
We used this router with our BT modem as we wanted to improve WiFi signal strength and speeds across our house. These are the advertised properties of this router. We found that while the speeds did improve, this was overshadowed by: 1. Inconsistent WiFi signal with frequent dropouts 2. Phones not connecting automatically when we returned home 3. Amazon Echo Dot just did not connect to the router 4. Loads of black-spots around the house 5. Very poor customer support from Netgear: they have an online chat support which kept disconnecting and we received zero help from them
Hence we went back to using the modem/router supplied by BT and while the connection speeds are slower, we have consistent WiFi signal, the phones connect without a problem and I can use the Echo Dot without any issues.
I have since spoken to Amazon and sent the router back. A very disappointing experience. I would not recommend buying this router.
For no apparent reason woke this morning to no internet. Rebooted the router no success unable to even get to web interface. Attached old R7000 all was OK and able to connect to internet. Re-attached the R7800 again nothing, even though all lights was solid white. Even tried to TFTP to reinstall firmware would not connect. Absolute garbage after 2.5 months I'm left with a brick. Couldn't even register the product on Netgear site. Avoid at all cost.
I spent several fruitless hours attempting to set this up, troubleshoot it and contact Netgear support, in the final analyses Netgear stated: "With regards to adding another VPN client is not supported by the router. It only supports PureVPN". So in other words, they hard wire THEIR provider so you must subscribe to PureVPN. Where does it say this on the product description. I made a complaint to Amazon, but as you can see they are still selling it. I have contacted my Lawyers.
Horrible pile of junk, going through steps with Netgear support but as it stands their troubleshooting steps are re-apply the firmware that I've already applied and factory reset it, which has made it even more un-functional.
I purchased it to replace the standard WiFi feature of the SkyQ router and setup was fairly easy, but it kept losing setting after a few hours. I setup the names and types of devices multiple times but it constantly lost the settings after a few hours. Wifi range was meant to be good but is weaker than the existing SkyQ box. The TV struggles to play Netflix with a 40Mbit connection and full bar 5Ghz connection. The mobile app is virtually useless, all it lets you do is view the network status, you cannot edit settings on it as you get an error to "try again later" when you try and save any settings.
I've had lots of netgear products of the years that have all been rock solid, both on the software and hardware side. Something has happened as either the hardware is broken or the software is a ugly mess of malfunctioning code. Reading the Netgear forums, there are lots of issues with the firmware and I don't see many happy people on there.
I have a while longer to return it to Amazon so I'll see if Netgear support manage to pull a miracle out of the bag but as it stands, don't touch this with a barge pole. For half the money you can get something that works from Asus or TP-Link.