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I bought the NETGEAR Nighthawk X6 Smart Wifi Router (R8000) to replace my existing BT WIFI which has now been switched off. For the cost of this router I would expect it to perform better. It's based in the middle of my 4 bed semi and in places the signal just isnt upto standard. I have a wifi camera which is at most 7 metres away from the router and it struggles to connect sometimes to it. I understand the signal does need to travel through a few walls however performance is just not adequate. When using it as part of my BT assigned IP's it performs well however when initially set up it assigned its own IP's eg 10.0.0.1 and seemed to perform worse this way. Can't recommend and would not buy again. Been using this since February 2019
I have setup countless routers over the years and this is the most unreliable one. Initial setup took me about 45 minutes after some issues getting into the router settings. Was ok for the first couple of hours but then the router kept dropping all connections to my devices and I had to keep restarting the it to get it back on. I decided to factory reset the router. After this the router lights told me everything is ok but when I tried connect my laptop, tablet and Desktop PC I did not expect to see a constant message telling you that the router returned no data. Like a failed internet page. In addition the router detects an internet connection but every single device I tried had 'no internet'. I packed this up for return after 24 hours. I spent a lot of time doing research on setup (which I don't normally need to do). I put my older TP link router back on which had been reset to factory settings and I had this up and running within 5 minutes with no issue at all. That says it all.
Purchased the Netgear NighthawkX6S to replace a VM superhub3 as I was getting fed up of a low speeds upstairs. After installing the unit in the same location as the VM superhub3 I observed a significant increase in the WiFi speeds when utilising the 2.4Ghz band, but an insignificant increase (less than 1mb/ps dl) when using the 5Ghz band. There is also a difference in the signal strength throughout the house, with the VM superhub performing better in regards to signal strength than the neatgear router. For example in the bedroom the superhub offers a consistent signal of -66dBm, whilst the netgear router measures -71dBm. Regardless, the netgear router has improved performance on the second floor, I assume due to the MU-MIMO and beamforming capabilties.
If you want better performance from your standard router then nighthawkX6S is a needlessly expensive solution. However, if you want more then I suggest you avoid this product.
In addition to the improved signal I also wanted to add an additional layer of security to my network, implementing IP reservation, an access control list etc. When attempting to implement these functions the router seriously let me down. I first started to name the devices connected to my router (changing them from unknown), within 5 minutes the router changed these names back to unknown. I then tried to create an access list. It seems that the access list uses the device name as a reference rather than the MAC address. Unfortunately the router wouldn't let me add multiple devices to the access list with the same name 'unkown' despite the devices having different MAC addresses. I managed to get round this issue by adding the device name when creating entries in the access list, but the devices still went in to the access list with the name 'unknown' no matter what name I gave them.
After spending half of the day messing with various other functions and having them fail, I now have a router with slightly better performance and a configuration that contains very few recognisable references. This unit is really overpriced for the few advantages it offers over the standard router.
TLDR: Significantly higher download speeds when using the 2.4Ghz band, insignificant increase in download speeds when using 5Ghz band. Weaker signal. Additional router security functions do not work.
The R8000 something I can say with complete confidence is the most overstated, underachieving router I have owned. When I bought this back in 2019 it was incredible, revolutionary, I couldn't fault it.
That was back when I was running no smart devices and 300mbps download rate. Fast forward to July/August 2020, a firmware update caused this routers firmware to completely brick and after much difficulty with netgear support (Ill cover this in more detail later on) It was sent back for a replacement. So I've had this replacement for about 3 months now, ive upgraded my ISP to 500mbps and added a few smart home devices. Only using 20 bare in mind, so way below the stated maximum and even then most are idle using zero bandwith at all. However I have had nothing but problems.
The router cant seem to handle more than 4 devices at a time now, it will timeout all connections, wired and wireless for 5-10 seconds while it catches up to itself and then reconnects everything (this is not an ISP issue they have checked it on their end considerably).
Im getting 500mbps for a few hours a day at most before it decides to allocate only 80mps, until restarted when it goes back to 500mps after each restart... some people may think thats fine but for an always on dedicated router to have to be reset daily to get even above 1/5 of the speed it should be dishing out is an absolute joke.
And oh boy netgear support, so warranty support goes as far as them checking the lights are displaying correctly, to which they say well the hardware must be fine... as if that's anything to go by at all just seeing some LEDS are the right colour. Then they hit you with the "don't worry we will help" but only after you pay for their support service because apparently theyre so sure its not a hardware issue which the lady on the phone happily said is around £100 for the year... I'm assuming that's where they rely on preying on the masses who are too afraid or have no idea what they're doing and need the help.
So unless some Netgear staff actually see this and decide to help without trying to scam me out of money just to change channels or tell me to reset the device which ive done multiple times already along with every diagnosis i can think of and find online.. Then honestly I am preparing to send a complaint and transfer to TP link or something despite being a netgear customer for the last 10 years and owning only netgear products before and until now... whatever is happening inside netgear the way they are heading into some online subscription service and lowering the quality of their products im not happy.
It looks nice don't get me wrong. My mates have something similar and their wifi is blindingly fast. Not when I put it up. Tech support tried bless him, but in the end even he couldn't sort out a defective product. I should've taken heed from the negative reviews. Packed it and sent it back for a refund then bought a little gem of a wifi extender at a mere fraction of the price - it boosted my wifi like a joke. I actually laughed when suddenly I have Perfect wifi all round my house + plus garden for less than 50 quid, as opposed to an overpriced paperweight with blinkers.
Update after few months of use: *Disclaimer, I am an advanced IT user working in the industry
Pros: - Good signal when it works - Looks cool
Cons: - Constant spamming of security subscription service - Struggling with automatic choosing of WiFi (2.5Ghz/5Ghz) which results in lost connection (especially bad with iPhones, although this is well documented) - USB File sharing service significantly impacts performance of WiFi (e.g. NetFlix will stop streaming) - They removed all the useful media services in last update and WILL NOT be adding them back in - App crashes/will not connect
Conclusion: For a device that is marketed at the smartest, fastest, most fully featured and secure available, it is seriously lacking. Considering the price tag, this is disappointing.
I bought the router to try and boost the WiFi signal in my home however I have found that it does not really accomplish this. I do not feel it has boosted my speeds throughout the house either giving that I run 150Mbps FTTP. If you're looking to improve the WiFi signal in your home I would probably look at getting a WiFi booster instead like I did eventually as I find it works much better when positioned properly.
Getting the Router set up was also a nightmare as it was my first time needing internet credentials from my ISP instead of the usual plug and play so be prepared for that if your broadband requires it.
The tech support is awful. You get put through to a foreign support center where they ask you to switch the router on and off about 15 times to try and fix any issue you have. My ISP was more helpful when I was having issues and it wasn't even hardware distributed or operated by them. You would think for a premium consumer product you would be getting better support than the standard consumer product.
As a whole some might find the router's features to be useful however do further research into what your actual networking needs are before buying this product.
My virgin hub 3 was giving 300mb right Brewster it but 15 feet away it was less than 50 and further in bedrooms it was less than 20mb. Wanted to increase the throughput speed and have more products connected.
LIKED: - easy to install if it worked - looks good - can turnoff the lights on the router (except one) - blazing fast even 50 feet away. Got 250 Mbps on my 300 speed Virgin line wirelessly - mobile sppp and desk top app are great and easy to navigate - smart connect allow switching across channels if it works
DIDN'T LIKE: - The router disconnected every hour. Restarting it made it connected again but when it hung about 5 times I had to reset it. - Scouted through the Netgear forums. There known bug in the latest firmware. Netgear forums discussed this and recommends downgrading to a year old firmware V126.96.36.199. It's easy enough to do. Some people in the forum has reported that this solution works well for them. But that did not work for me. It stayed connected for 6 hours and went off line at midnight.
After 3 days of battling with it (Restarting, resetting, upgrading and downgrading firmware), I returned it within the cooling off period.
I am not buying it again, because with this known issue, I do not think it is reliable. That's just me. I really wanted this to work but put off this now. It has potential and some people in the Netgear firm stayed that the downgraded firmware is stable for them. Maybe the machine I got has an additional issue, I don't know. 2 stars with that benefit of doubt.
I purchased this product November 2019 and persevered and persevered because I really wanted to like it, but eventually had to give in and replace it as my wife and I had to work from home, meaning we needed reliability. Something, sadly, this product could not provide.
I purchased this to replace the standard ISP router which did not give us enough range around the home, i therefore had to use extenders which were not ideal.
At first, we got the range needed. I did notice that certain features such as DNLA have been removed in order to make room for their paid services such as Armour Security which is a subscription service.
Every other day the router would "freeze" where some devices may drop off, internet would slow down or more commonly no internet access at all. Or a combination of these.
I reset the router on multiple occasions and re-entered settings manually, which after the 3rd or 4th time in a week becomes frustrating.
Unsure if it was the router the internet connection or a combination we had the line tested with no issues being reported, as in fairness the standard router had to be reset before this. However there were issues in devices dropping off randomly that were not related to anything external to the home network.
Firmware was updated to the latest on a few occasions as soon as it became available, older firmware was put on. On one occasion, the router lasted nearly a week before having to be turned off and on again, so seemed progress was being made, then back to normal.
I had also changed settings for auto select for bandwidths to manually allocate as some of the drops appeared to be less than seamless switching between 5Ghz and 2.4Ghz, changing this improved some of these dropping issues (but not all) for communication between devices and the router, but did not resolve the “no internet” issues.
When I renewed my subscription with my ISP, they sent out their latest router, I installed this and since then no more issues.
Very disappointing for what proports to be a premium product which we have had for less than 2 years, with daily issues being seen almost immediately after installing. Unfortunately based on my own experiences I can not recommend, nor would I purchase a Netgear product again.
On the positive side, the app for managing the router seemed pretty decent, with granular control over connected devices.
This was my first Tri-band router and it was difficult to set up. Devices struggled to connect. Smart control feature is good idea but one activated devices previously connected would disconnect. Could not connect Wi-Fi bulb, echo or echo dot. Had to create guest network for these which still was not great at keeping connection. When my iPhone was locked and I unlocked it the Wi-Fi connection would take over a minute to reconnect. So frustrating. Sent it back and bought d link 3060 and the difference is amazing. Connected to all devices first time with ease. Even connects to 2.4 only devices (echo) without the need for guest network. When I pick up my phone and screen lights up you see Wi-Fi connects before you even unlock it. So much better.