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First, let me say that upon working with the QNAP product I can say the QNAP has done a lot of great work in product development. The hardware is very good and software suite clearly has had good development and support. But there is a crack in armor. As as an IT professional I recognize the good effort QNAP has put in, but they had 3 strikers with me and I sent this QNAP NAS back, here's why: #1 - Documentation is dated. Firmware has been updated but documentation has not followed. My read between the lines highlight possible resource restraints in QNAP. I could let it go though; it's not hard to adapt what you read to what you see and of course there is lot's in general internet forms and YouTube. #2 - My study prior to purchase told me QNAP was fairly techy and this manifests as numerous options to satisfy any backup / sync / NAS goal. It's actually becomes difficult to know what to choose and where to start. You may end up, almost must, do some testing driving of the different programs. This was not unexpected but for sure you will have notable study and playing around to do. Still though, there's a lot on on line help but sharp focus from QNAP to get you going, is not great, it's 'OK', but you've got work to do. #3 I settled on QSync as main focus #1. Buying the TS-451 'bundle meant drives were included and set up. Some documentation on what this meant would have been a fantastic idea, but you have to figure that out yourself. I deduce the 'Homes" and 'Home' folders I see in the File Manager were set up as part of the factory package config. The folders i.e. 'Public' all need permission attention, that you have to figure out. Still I'm ok with this. However, when trying to establish and extend my personal folders, things got ugly. Basically I'm trying to replicate the folders I want to Sync but the hierarchy is not playing nice and data replication is occurring in the wrong tier. Let's say that's my fault, (Not sure it is), but I decide that rather than clean up I would just delete the and re-create the related volume. In itself this is easy but in the re-create the 'Homes' and 'Home' folders do not not appear: - QSync complains that it cannot find 'Home' - I say it's poor programming to build in this soft dependency in QSync. - Deduce that 'Home' and 'Homes' where part of custom factory config to pre-load the drives. - Deduce/Suspect 'Homes' (Plural) was an error, and they did not clean it up Conclusion: All three items added up too much for me and I decided to return the unit. I've read that QNAP support is very good and if all I had was #3, I would have tried them out, but gambled that QNAP would force too much of my not-anticipated time, so I'll look to a different brand.
Hardware seems okay but wanted to use Plex for media files and the web site and product information make his out to be workable. Plex app doesn’t recognize any media files so far. Support is polite and responsive but just explain it isn’t directly supported and point me to web pages that don’t work either. The HD Station app this supported works but has a very slow interface. My issues may be with apples but if you’re going to play up the app since it is so popular, it needs to work apor at least have support to bt it sorted.