To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Bought this to replace an Underwater Audio iPod Shuffle which is not longer available. There is no volume control, so you are stuck with not great sound, but still usable. However, it is hard to start, seems to stay on pause and you have to turn it on then off again, and wait to see if the light flashes so that you know it is playing ---- not good by the side of a pool or lake. I bought this in March, and is has not died on the 25th of July, despite the fact that I took care of it. Honestly guys, this is not good. I am going to return it, maybe they will replace it, maybe not, but I am unimpressed
After approximately 4-5 hours of use the left fitted earpiece tore while I was swimming. From this point forward the left earbud became useless as you can barely hear any sound out of it. The right earbud continued to play sound at a good volume.
I performed the reboot of the player as suggested in the trouble shooting info that came with the product. This seemed to work when I tried it. The left earpiece seemed to be putting out sound at what I would consider a normal volume......until it went underwater then right back to not being audible (in or out of the water). I tried to reboot a couple more times but it never came back.
So I contacted the company Underwater Audio and spoke with a representative named Alex. I told him what I just told you. He said that this should be covered under the manufacturers 1 year warranty. He asked me to email a screenshot of my order information to them and I would hear more. Still unimpressed with the product and waste of my time I thought that if the company will fix it up great (as they should I mean 5 hours of use).
I figured UNDERWATER AUDIO deserve the opportunity to make this right given I paid over $100 for a product that lasted a measly 5 hours before breaking. So anyway I send my order information and I told the company that I was giving them an opportunity to make this right. I also contacted Amazon about this but have yet to hear back. If Amazon solves this situation I will update this review to reflect that.
Then I receive an email from UNDERWATER AUDIO telling me that " Unfortunately, this product was sold by a different unsupported distributor and we won't be able to offer a warranty replacement for the product.".
I purchased this through amazon.ca just like hundreds of people everyday and apparently the "unsupported distributor" is Northern Shipments out of Valley Stream NY. Underwater Audio then insulted me with a $25 online coupon (for selling me shoddy product instead of replacing it). I did not follow up after this as their position seemed quite clear and I was insulted with the generic corporate customer service brush aside. Furthermore I should not have had to do any of this. I was giving this company Underwater Audio the opportunity to make things right after already selling an inadequate product.....instead they basically flashed a $25 store credit and shrugged their shoulders. NO ACCOUNTABILITY OR RESPONSIBILITY to their product, policy or their customer.
So I just wanted to warn everyone DON"T BUY THIS PRODUCT OR ANY PRODUCT FROM UNDERWATER AUDIO and be weary of "unsupported distributors" like Northern Shipments. Amazon should also look into this as it is basically a SCAM. I paid over $100 for a product that lasted 5 hours before breaking. UNDERWATER AUDIO DOES NOT HONOR THEIR 1 YEAR WARRANTY. They accomplish this by selling through "unsupported distributors" on Amazon.
In my opinion this kind of online retailing constitutes fraud as well as a violation of general consumer laws of good faith in a reputable market such as an implied warranty. I will be contacting the relevant authorities and alerting various consumer organizations and branches of governments in the United States, Canada, Europe and Australia (Underwater Audio's market). This will include Competition & Consumer Commissions, Financial and Consumer services Commissions, Better Business Bureaus and any other consumer oversight organization at the regional and territorial levels. Additionally I will also be sharing my experience on every consumer website I can find (of which there seems to be enough of to make a daily copy and paste habit of it).
I have attached the earpiece that tore while I was swimming and the information page that was included with the product which states that there is a 1 Year Warranty (note that I checked the website as well and there is no mention of the warranty being voided via "unsupported distributors".
All I wanted was the product I paid for to work, a replacement or my money back. UNDERWATER AUDIO doesn't stand by it's products, customers or their own policy. I think of it as a scam only I didn't by the product on a street corner I bought it off Amazon. BUYER BEWARE!!!
I asked the seller if I could return this and they said yes, but before I COULD....the damn thing fell apart. LITERALLY. Which calls into question the concept that this is supposed to be "waterproof".
The first photo shows the player's MAJOR failure...the face falls OFF. Prior to that the buttons didn't always perform the task I'd pushed it to do. Semi worthless when you add that to the button panel itself falling off and making it useless.
The 2nd photo is of a mp3 player that Speedo made many, many moons ago. They don't even make it any longer but mine WORKS and is still waterproof....and has a screen. I paid less for it than the Syryn and it still works. It cost me 29.99 in 2009. Almost 10 yrs old and WORKS.
I'd LOVE to get my money back but I am finding more and more sellers don't stand behind the products they sell AND will send out defective, previously used, or broken items or items with MISSING parts.
I'd never recommend this mp3 to anyone...for use in water OR not. This is an expensive piece of JUNK.
I am updating my rather glowing 5 star review. My device got locked into shuffle/random mode. Not a big deal at all. I'm just swimming. What became a HUGE deal was it would only play 4-6 songs. No matter how many times I deleted, put different songs on it, restarted... nothing. It picked 4-6 random songs it liked and just kept playing them.. OVER AND OVER AND OVER. Hit FWD - SAME SONG. FWD - SAME SONG. FWD again - new song, just one of the same 4-6 songs. Same for Reverse. I tried draining the battery. I let it drain, kept rebooting it until it would light no more thinking a fresh start would do it.
It no longer plays those same 4-6 songs. I no longer plays at all. It's dead. It will not recharge.
For the money, you pay $11 per month to listen to music. $14 per month if you want to listen to music you choose then you get a free month of the same 4-6 songs. Then it just dies.
Guess it's back to silent waters.
Bang for the buck, this is an excellent value. I swim 3-4x per week 1hr each time. Nearly 80hrs of direct water use with these and they've performed flawlessly. No, they're not a high end ipod. I just want some music to listen to while I am in the water swimming laps. They do a great job. The music is clear, the ear buds stay in well, the player is comfortable and nearly weightless even out of the water. Sometimes I'll break a seal and get water in an ear/earbud. Just pop it out, shake out the water, good to go. 30-60 min of charge gives me 4-5 hrs of play time and a lot more. I generally just charge them once a week on the trip to the pool (15min).
I was so excited to be able to add music to my swim workouts. The player is very lightweight and easily to clip to the back of your goggles or on your bathing suit strap. I found it easy to use and easy to load music on to it. Unfortunately I could not get the earphones to stay in my ears while swimming, no matter what I did. After the first lap, or a single flip turn, I'd inevitably lose one or both earphones. I wasted a lot of time trying to put them back in, rearrange them, etc. I ended up using it only for running because it was lighter and easier to use than listening to my phone. Audio quality was ok (bad in the water, but that is likely to be expected).
The player lost the ability to charge 2 months after I go it, rendering the whole thing useless. Very disappointing to have this die after such a short period of time.
Had high hopes for this, as the ratings and various reviews put this near the top for waterproof MP3 players for swimmers. I've used a Sandisk Sport Clip MP3 player for at least a couple of years, but wanted something for swimming and after looking around decided to try this.
The packaging is clean and professional. The player clip rotates as needed, and there are 3 pairs of earbuds of different sizes for different ears. A set of decent swim goggles is included, as is a USB to stereo cord, and an extension for the headphones. The player was a bit larger than I expected, but not terribly so.
The center button is used for Play/Pause, to turn it on or off, and to toggle the Shuffle functionality. Press Play/Pause for 3 seconds to turn on or off, press once to play/pause, or press 2 times to toggle shuffle.
The reverse and forward buttons, in addition to moving back or forth between MP3 files, are also used to adjust the volume. Hold the reverse button down to lower the volume, and hold the forward button down to increase the volume.
Computer saw it without issue and charged to full, then I copied some MP3 files to it to dry test and get used to the control scheme. Reverse and forwarding tracks worked initially, but the forward button seemed to fail within 30 minutes - it wouldn't skip to the next file. My initial thought was that since I copied MP3s separated by folder to the device, it might need to simply have all files in a single folder.
However, raising the volume didn't change work either. Figured it might be at maximum, so pressed reverse to lower the volume. The volume decreased as expected, but the forward button would not raise it.
Rechecked the manual, tried different headphones, and even attempted resetting the device. Troubleshooting guide notes to reset by powering it off, then holding the Play/Pause button for 10 seconds. On reset there is supposed to be a red then blue LED flash but I have never seen any LED but a white one. Tried multiple times to perform the reset but never could get the red/blue LED flash.
I'm disappointed that I could not try it in the water. Perhaps I just happened to get one with a bad forward button, and they normally work consistently and without a problem. Still, since it's a new in the box item, I decided 2 hours of troubleshooting is my limit, and I plan to send it back.
Well, this is the second attempt at a waterproof mp3 player (already tried iPod shuffle- battery overheated and died on that thing and iTunes kept freezing when trying to load crap on to it- they are phasing out the shuffles and clearly are already putting interns on updates.) So, I try thins thing. 1. Clip is crappy and not as strong as iPod. 2. Only recognizes mp3 files, so if you have iTunes files you will need to convert (which is feasible but tedious.) 3. It keeps shuffling and won't play in order. I put 300 songs on, accidentally set it to shuffle, and it kept selecting the same damn songs over and over. So, then i take the 300 songs off, and I put on 15 songs. No shuffle. They still didn't play in order, and kept repeating some of the songs. I couldn't even get some of the songs to come up. So, I'll return this PoS and try the next thing. You would think it was 2003 with the glitches on these waterproof products, damn, I had a palm pilot with better software!
The SYRYN was easy to add songs to (if one knows how to bulk convert MP4a to MP3 formats), and the storage is far more than most people need unless they plan to swim the South China Sea. The unit works well in the water, but more time is needed to tell. Could live without the promotional hair gel and goggles added...those are wastes for most experienced swimmers
Item failed after less than one month of usage. Seal deteriorated, and as a result the controls were shorted and went defective. A real shame because I need a product like this and thought I had a good anwer
I originally bought this to play audiobooks. I was unaware when I ordered it that there was no way of knowing what was playing or what was up next, no screen, just arrow buttons. So I figured crap, I will just download a playlist from my itunes. Oh bother, you have to reformat to mp3. I followed the directions and one hour turned into 3 hours without sucess. I have tried and tried, my version is current but but what pops up is not the same as in the directions and I cannot find anywhere to reformat. So it sits there... Update, merchant contacted me and I returned product, my account was refunded promptly upon receipt of return.