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Mine just arrived and installed this evening. Great picture quality, wide angle and audio. I really like the 7-Day Free Cloud Storage which was the main reason picking Arlo Q over Nest Cam. And the admin tool is intuitive on both mobile and desktop.
However, I got a few times of disconnection on Live Streaming. Not sure what the actual cause was, I have the Apple Airport set at 5 GHz to avoid main stream 2.4Ghz and both cameras are located less than 10 ft from the Airport. The camera will reconnect itself again when I refresh the browser. Strange! I would award 5 stars to Arlo Q if the spotty connection wasn't an issue. Will keep track on this issue and update the review here a week after.
UPDATE: Day 3. The "Device is not connected" issue persists and drops back to the static scene from Live Streaming. I have ordered a Plus version with POE for testing and will return the pure WiFi version to Amazon. My take is if you are expecting a uninterrupted Live Streaming, it is certainly NOT the one.
UPDATE 2: Arlo Q Plus just arrived last nite and had it installed immediately. So I have one one Arlo Q and one Arlo Q Plus running at the same time at home. Arlo Q Plus that runs on Ethernet has the exact "Device is not connected" issue like the pure WiFi Arlo Q on Live Streaming. Interesting enough, now I realized the Arlo Q is running much stable. What can I say? Either forget the idea of seeing everything Live or simply return the cameras and try Nest.
UPDATE3: Chatted with the online tech support about the disconnection issue and was advised to upgrade to the latest Airport Extreme. $199 spent and the issue still persist. My verdict is just forget the 24/7 uninterrupted live streaming and instead logon when you receive an alert message. Either way, Arlo server will kick you out in every 30 mins. for the sake of saving their bandwidth. Nothing is completely FREE unless you are willing to pay $10 a month to Nest for the same service.
I have an Arlo Q which I hooked up about 2 months after I purchased it, but within the Arlo/Netgear warrarnty period. Could not get the Arlo Q to recognize my network. The yellow LED stays solid, which means the unit is "booting up" - but nothing else happens. So I got on a "chat" with an Arlo Tech rep who said they needed me to take some steps to "picture out the situation". But the questions never ended, there was always another question - "do you have another power source to use", "what is the brand of your router, what is the model number, how many ports does your router have", "try a different wire from the one in the Arlo box". The last request by the tech was to go use a neighbor's network to run some more "steps" - use a neighbor's network? This was a 2hr conversation, which I think was intended to wear me out and make me give up. I gave up. So I recommend you don't buy an Arlo (Netgear) product if there is any chance you might have a reason for it to be replaced within the warranty period.
I researched in depth, several major systems on the market before I decided and Arlo is the best in a multitude of areas. They include the best level useful basic AND advanced features No Subscription and a wide variety of cameras. The App is quick to understand and easy to use for a basic user as well as people who like to get into adjustments and advanced features. The BEST feature is you don’t need a subscription to get a fully functioning camera system That was a big selling point for me. It gives me all the most USEFUL features without paying subscription. Arlo also offers advanced features for a low monthly fee compared to all the other systems I researched. I have been very pleased using it extensively without any subscription so far. I am using it for a few different situations. When the house is empty it alerts me if anyone enters or comes into the yard. I also set it up to alert me at a relatives home if they woke up or got out of bed at night. I really like the ability to draw “motion zones” I am able to customize and draw the “zone” on the video screen and only get alerts if motion occurs in that specific area of the screen I highlight just the doors and windows. If you have a dog you can draw zone ABOVE the floor so it doesn’t trigger on dog walking but only alerts on motion from a person. And the ability to exclude the ceiling fan so when it’s on it doesn’t trigger alert. In addition SOUND and be used (or or excluded) as a trigger for alerts. Dog Barking or even used overnight to trigger if someone calls out for help. I like being able to create A multitude of different trigger modes. I made ones for “Empty House with Dog” and one for “Occupied ” use when house is occupied but I will only get alerts if someone gets out of bed or there is motion in and area other than the bedroom. The non-subscription level offer a wide variety of features that are adjustable, customizable and very useful. But if I increase the number of cameras I use, I would be ok with their monthly subscription fee which low compared to others companies.
I also like; - The HD image is GREAT and you can pinch to zoom and really see DETAIL and faces. - The sound from the camera microphone is excellent - I can even hear background noise like water faucet running. - Saves triggered video for a week in the app (without subscription) so you can see what happened, and the able to save any video long term in your computer or phone for evidence later. - You can send “access” to another person or relative to allow them to access the system so they can monitor your house at the same time or take over when you can’t tend to alerts. - Alerts can come via Text or Email - The App is well designed and easy to use you can monitor on your phone or computer -and I just discovered the Arlo App is on my TV and I can log on and see full screen video from my TV. - You can even Talk Back via the camera to anyone in the room - which is useful when monitoring an older relatives home and you can ask question like; Is everything ok? And the person will hear it and you can hear their response without them having get to a phone. - Arlo Has the widest range of cameras with the most useful variations on features. - from indoor, outdoor, battery powered as well as adding a SOLAR PANEL to provide power so camera can be in yard not near electric outlet and work - fantastic feature) - I like the “ability” to customize the the sensitivity levels of the triggers of motion as well as sound - but in my recent adjustments - (they need to work on that sensitivity level feature - to make it more accurate. I tested a day of lowest sensitivity vs highest and I still can’t get it to not trigger every time a lamp in living room which is on an on/off timer goes turns off every evening)
Overall, of all the security camera companies out there I researched I am confident that Arlo is the best right now and hopefully will continue and not go into holding back useful features to subscription only. They currently have the best total package available. High end cameras, advanced technology and good design. As long as they offer better products for a reasonable price. I’ll stick with them. *Most important they have to keep the non-subscription level fully packed with features. I will avoid any security camera company whose model is to only offer a useful system IF you pay a monthly subscription.
These ARLO Q (no base, wired version) cameras get IP addresses from your home network and have their own MAC addresses, and yet, you can't use common software that you can use to view most other IP cameras.
According to their technical support, that's because these IP & MAC address wielding cameras, aren't IP cameras.
You basically don't interact with the cameras, AT ALL. Cameras call their servers, you setup an account on Netgear's servers, and you view what the camera sees Netgear's servers from a website and configure everything on Netgear's website, not the camera's website or interface.
Because of this back and forth ALL "LIVE" VIDEO IS A GOOD 10 SECONDS LAGGING!!!
My roommate, for example, was standing in front of me, before the live feed showed her walking up to the door, getting her keys, and unlocking the door and coming in. And I have 160kbps uploads with Comcast!
What's worse is the motion detection (attached video). Both from front porch or backyard get some leaf shadow at SOME point of the day. And that sets these cameras off constantly. Set at MINIMUM motion detection sensitivity. So I basically can't use them for Motion Detection at ALL since they have dozens of false alarms every single day. Worse yet? At nights, the headlights from every car passing by, sets off the motion detection. AT MINIMUM setting. On both cameras.
A couple of days before I bought these, I also ordered a FOSCAM R4 from Amazon for half the price of one of these cameras. It has tilt, pan, and four times the resolution. You can talk to the camera. You can configure the camera on it's own site. You can interface to it using common IP camera software, OR you can treat them like these, have them call home to their servers, and do everything there. The option is super nice.
Also the FOSCAM's motion detection does not get set off with all the false positives mentioned above.
Their tech support is your generic out of the country, going through unrelated scripts of steps rather than someone knowledgable.
I have an aging relative whom my family needed to keep a closer eye on. After much research, I settled on 4x Arlo Qs. From the ease of setup, picture quality, and mobile app, I'm *almost* entirely satisfied with this offering from Arlo. Since I didn't want my relative constantly changing batteries, we opted for the Q which runs on AC power. It's very simple to change the resolution for each camera (higher in rooms where we need detail, yet lower in hallways where we don't--thus saving on bandwidth). Cameras can be manually triggered to record on Audio or Motion alerts, but do not have an 'always on' setting without paying for a subscription. Unfortunately, this isn't a way to record to network storage such as a NAS.
Finally, I saw earlier commenters mention that multiple users couldn't view the cameras simultaneously. They are correct, that the main user (whomever sets up and registers each camera) can only be logged in once, that user can share cameras with seemingly unlimited email addresses, which allows users to create their own accounts and then view the cameras concurrently.) This way, many users can keep watch with booting people out of the app.
Overall, I've very pleased (so much that I've purchased 2 more for personal use) and hope to find a way to record to local storage (or network) at some point.
Please see UPDATE at end. Thx I really wanted to love these but ended up with a weak like. I've been wanting to try some the next generation wifi cloud security cams & finally bit the bullet dropping 350 bones on this kit. Based on reviews & specs I thought they FINALLY made a cool kit that would suit my needs. I was mostly right. For starters I had a hard time justifying the price for a pair of these compared to other IP cams (as in literally 100's to choose) but I wanted a reliable, simple to setup & use end-to-end top-to-bottom all-in-one PNP KIT. This kit DOES fit all those things. It was dead simple to setup & my IT skills were not needed in any way shape or form. Plugged in, signed up, setup, voila had a live cam in mere minutes. AWESOME! Played around with 1 cam for a bit tinkering with some settings & options in the web interface, getting some email alerts for motion with the thumbnail attached as well as the Arlo Android app which all worked quite well overall. I was so impressed I quickly setup the 2nd camera without a hitch & was in business able to keep an eye on front & back of the house 24x7. I opted for the free 7 day storage plan figuring I'd pull off any clips as needed. (They let you stream them in app/browser but also download each as MP4 video files) Used it for a few days before I started noticing the CONS of this at one point 5 star system. I'll start with the bugs in the app/system. For some reason they drop "OFFLINE" at times despite it showing a good signal. I'm guessing something is interfering. The app & web let you setup motion zones which is a bit cumbersome but mega annoying in that the zones don't seem to work.. I mean I setup a small area & still get false triggers for motion in other areas. I found if I move the area around I could get it to work for a different area.. It's as if the area SHOWN doesn't match what it SEES. If that makes sense. (I box in a doorway but motion few feet away is what's actually detected) I eventually gave up trying to specify zones & live with the false alarms until I feel like messing with it more. The app/web both seem to have odd bugs where things don't always save or hang for very long periods. I think it's partially due to the fact it's going from my phone or computer out to netgear/arlo then back into the camera then that round trip again for each step. That's one huge drawback to the Arlo system: The Cloud. It means EVERYTHING goes thru them. Yes it makes for simpler setup & use but it means EVERYTHING is MUCH MUCH slower than if it was done locally direct to the camera. That brings me to my biggest complain which may or may not apply to you. It is PAINFUL to use at times. Best described with an example. My phone alerts me to movement with a chime. I glance to see app flashing motion in FRONT. Unlock my phone, open Arlo. Wait for it to load.. Wait for it to login.. Wait for the main dual cam recent thumbnails screen to show in hopes I'll be able to see what the alert was.. Realize the thumbnail still hasn't updated & it's showing me one from 10 minutes ago still.. Click on Library tab to try & get it to refresh & wait for it to show (loading recent movement thumbnails).. Finally an updated most recent thumbnail! But wait it's not obvious what was there.. So I click the thumbnail & wait for it to show.. Click play & wait for it to buffer.. And still wait for it to buffer.. Still wait some more.. Finally it starts playing about 1 second then it says buffering again so you wait some more.. After waiting thru buffering anywhere from 1 to 15x's per video clip I finally see that the UPS guy had pulled up, got out, walked to my door, dropped off a package, got back in his truck & left all in the time it took me to try & see WHAT THE *%^ the motion was. That my friends is the biggest flaw in this otherwise nearly perfect system. IT'S SOO SLOW! Yes it works great & yes it has wonderful features but it is NOT for the impatient and NOT for urgent things. If you want a dead simple way to see what happened in no hurry then you're set otherwise be prepared to miss a lot of "real time" stuff. It got to the point where I hear ding & I walk 3 rooms away to look out window because it's faster than trying to view on app or web LOL Speaking of real time,I thought hey it lets me watch "live" (it really isn't it like 3-5 second delay due to streaming to & back from the cloud) all the time so I can just peak when I hear an alert. WRONG! If you are watching live motion alerts & recording are DISABLED. So you miss out if you're not watching. yes you can hit record but then you still have to stop & hope to not miss something. Worse yet it doesn't support concurrent use of the cam from more than 1 place. So I can't have a live stream on my tablet while trying to view from my phone. So that brings me to minor annoyances:The flashing LED on front triggers motion alerts. There is a handy option to turn off the LED but damned you netgear it doesn't keep the "low signal" LED from flashing! So one night when signal was weaker for whatever reason the Fn camera recorded non stop all night long due to the flashing LED reflecting off the window glass LOL I ended up covering the LED's with tape to stop it which is ridiculous. Anyway don't let my ranting dissuade you from considering this system. Maybe none of those things matter to you but for me I'm going to test an Amcrest IP cam & NVR for comparison. At least that way I can have more local direct access & maybe more flexibility. I'll review those later.
UPDATE 1: I won't turn this into an Amcrest review but testing that system for a few days helped me appreciate Arlo despite its flaws lol Arlo app is 100x better than all of Amcrest's combined. (They have too many unfinished unrefined buggy battery eating confusingly hard to use barely working apps to even be a comparison to Arlo. Amcrest's cloud app is getting there but definitely still sub par to Arlo) That being said Amcrest has way more control of the camera, true real-time viewing, better video quality, better expandability (I'm testing their NVR plus being standard cameras maybe I'll find apps that work better than the "official" ones which isn't even an option with Arlo.. You get what they give you. PERIOD) In my opinion Arlo wins on ease of setup (although the Amcrest was close Arlo was still easier), cloud integration and definitely simplicity & ease of use so if those are the most important things you probably can't go wrong with Arlo. If you want real-time or concurrent viewing by multiple people/locations, ability to use standardized 3rd party IP cam apps, NVR and/or local storage (note the new Arlo Pro says it has sd slot), you'll likely be disappointed with Arlo & might need to look at something like Amcrest. For now I'm stuck keeping them both since neither suits my needs entirely. I have the Amcrest ProHD 1080 for real time always on live stream of front yard at a glance from my desk (to watch for mailman, UPS, guests arriving etc) and Arlo for alerts & remote viewing. If either system changes to fix their flaws/shortcomings enough for me to dump the other I'll update this again. Ps. Wish Amazon would let me upload videos.. I'd post examples of the app issues of each. Bonus points to anyone who can solve my upload woes. Well they upload but disappear no matter which browser I try.
It sets up within minutes. I bought the indoor/outdoor wireless Pro2 and the Arlo Q system and could not be more pleased. Clear pictures, quick set up (2 min), great speaker, great customer support. I have tried 4 other name brands and Arlo Q and Arlo Pro by Netgear are by far the best. The Arlo Q can be used on a constant monitor for pets, seniors or babies. There is a free 7 day cloud to hold captured monitoring and a subscription if you need more than 7 days optional. I have one at my home and one at my dad's place. I have peace of mind to check in on him without running up if he doesn't answer the phone. THIS is a great system. I wasted a lot of time and money on the others that had poor reception, poor connect and sometimes not connect at all. Two did not hold pictures unless you subscribed. Be careful what you buy to be sure it fits your needs and budget. I have tried all the big names, even a couple cheap ones that had 5 star but none of them are as easy to use as this ARLO.
I am comparing this camera to a cheap $30 one I am also using on the same network (Nooie cam 360) The image quality is the same. Arlo signal is delayed usually around 10 seconds which really stinks and makes it nearly impossible to use the 2-way speaker option. The $30 camera only has about a 1 second delay and you definitely can use it to speak back and forth (again on the same network and in a similar location).
The $30 camera has a pan feature which the Arlo does not offer.
Really the only advantage to Arlo is that you get 1 week free recording. If they didn't offer this feature, we definitely would not have spent so much money on the Arlo camera.
Arlo should be embarrassed by how poor their cameras transmit their signal. 10 second delays are not acceptable for the amount of money they charge. Nooie outshines these Arlo cameras and only cost $30.