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They do the job but it is absolutely infuriating that they did not come in the box. Seriously Synology. Do you like getting hit with extra charges at check-in when you got to get on a flight? Would you be furious if you bought a car but then found out before you could leave the lot you would have to buy tires on top of what you already paid. Its a RACK MOUNT unit. INCLUDE EVERYTHING NEEDED and tack on the extra $50 to cover the cost! Bad business decision Synology. Synology will never become an enterprise product as long as their management does crap like this!