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Living in an internet dead zone in Ontario, Canada where no wired service is available and Xplornet is basically unusable for reliability, poor speeds and crazy low data cpas. I thought this would work well as I have a cell tower basically at the end of my driveway. Telus didn't know what an LTE modem was so they were useless, so I went to Bell, bell has pretty reasonable data plans on their website, or so it would seem... The Netgear LTE modem at first wouldn't even connect to the internet due to the Bell sim card being locked (took 5 bell technicians and finally an experienced service rep at a physical store to discover that) once unlocked the modem connected right away - 4 bars I added the antenna as well for all 5-bars. the performance was pretty good at about 80MBps. unfortunately as the description leads one to believe the modem works with other service providers, which technically it did work with Bell but what it doesn't say is that Bell.ca will not allow you to use their data plan on a non-bell provided device so once you register for the data plan and they get you all connected and everything works fine when the first bill arrives you sudenly find Bell just switched you, without notice, to a crappy cell phone plan on the LTE modem - at $10 per 100 MB and $0.30 per text message (really? texting on a modem). my first bill was $600 for 4gb of use when it was supposed to be $150 for 50GB. 4 or 5 more service technicians on the phone later that was cleaned up but in the end they said Bell does not have any data-only plans available for use with LTE modems unless you buy their device and 2 year contract (just be forewarned - it works but gets really expensive really fast)
This was intended to replace the deteriorating Centurylink DSL I've been stuck with since Qwest days. The biggest problem I had was finding a service provider. Sprint didn't want to have anything to do with it, Verizon didn't have it in the "White-list" database but were willing to add it, providing I was willing to pay $$$$ for a few gigs per month. "No unlimited data plan for YOU"! I passed on that and went over to the AT&T store a couple of blocks over. They at least had it in their database but I spent at least an hour and a half with the one clerk trying to get a contract set up, they had a problem with my DirecTV account that was apparently an act of God to get resolved. 10 gigs/month for $60 was the best they could do. No associated cell phone on any of these carriers, so no way to add it to an already existing device. Once I had an activated SIM, I connected it to the home network, changed the IP to match the system, changed the password on the device and it was up and running. Took less time to do than to write it. Better transfer rate than the DSL I'd previously been stuck with, it's running pretty slow compared with what some have written about. Seems to be fussy about what port on the switch it's plugged into, have switched ports, it works for a bit, then the Ethernet section goes to sleep. Switch ports again and it works for a half-day or so and goes to sleep. Last port I've put it in seems to be the solution, it's been up for three days straight now. Getting between one and three bars on the top panel's lights. I might look into an external antenna if I can find one inexpensive enough.
Apparently "unlimited data" for these carriers is ONLY for phones, not stand-alone data devices, at least in these parts. Get your potential carrier lined up before you invest.
It connects to the LTE network and provides an ethernet port to plug into your router/laptop. Bridge mode does not work - this seems to be a common issue that I found out about AFTER I tried to use it and had to factory reset it. The wireless antenna is not that great - it shows a weak connection right next to my cell phone that has a strong signal. I also got the external antenna and it does not seem to help at all. The speed is OK but not as fast as my phone on the same LTE network and location.
Unless something miraculous happens in the next few days it is probably going back to Amazon...
Purchased March 1, 2019. Stopped working Jan 29, 2020. Looked up what a solid amber Power LED meant. Did all the troubleshooting. Thought the modem was broken. Called Netgear as I was just within warranty, trying to get RMA authorization. Day one: was on phone for 20 mins or longer and was transferred to another dept. Told the 'expert' on my product was not available and was promised a call back within 5 hrs. Call back never came. Day two: called again, and was transferred to "Aircard" Dept. Was put on hold after talking to the second agent and giving her the model number, hearing a lot of background noise and chatting, and not sure why it is taking this long for them to figure things out. After an inordinate amount of time, she finally asked me for the case number, then put me on hold again. Then, she asked if I had reset it, and then wanted me to try a different adapter and a different outlet. I told her I only had one adapter for the product. The outlet was not the problem. Finally, she agreed to send me an RMA email. She did NOT at any point ask about the SIM card. Google did not find anything about a bad SIM card related to the solid amber light. After I had obtained the RMA, I then called my SIM provider, who admitted they were having technical problems, and reset my SIM card. After which my modem started working again, although I am only seeing 2 bars of signal strength as opposed to the 5 bars I had before in the same exact location. Because of this, I decided to proceed with returning the modem. Netgear shipped out the replacement via Fedex as soon as they received by return. I got my new modem within days. Once I put the SIM card in, I got all 5 bars of signal strength. So maybe the old modem was bad after all.
I wanted to see how it would be to have Home internet though a cell tower and here is my pros and cons.
PROS: - Worked flawlessly - Does work for AT&T and Verizon(On Verizon you just need to take your current sim and put it in this device. - Fast on AT&T in my area. - Has an Ethernet port for connecting to a WiFi router
CONS: - Does not Support Bands 29/30 for AT&T which are in more places now, and does not support Band 66 for both AT&T and Verizon which was deployed for Speed(-2 Star).
Overall: Great and reliable modem for home internet but with it missing some important LTE Bands I would say that it would be fine for people who don't care about that stuff but for people that do I would not get this.
its a cheap hotspot with two ts9 ports and a ethernet port. it worked great at first and still "dose its job" but theirs no real advance programing for it that i can find and after a while it refuses to go into bridge mode vs router mode even after a factory reset, which leaves me fight a double network adress translator issues i have to fight with. also the lack of carrier aggregation and sometimes the status is buggy at nest, with some numers cut off a bit. some postives it dosnt overheat in florida weather while housed in a outdoor enclouser so it is functional and worth it, if your not doing anything you need to control remotely and needs to have ethernet. what bewilders me, is why is there even a router mode when their is one ethernet port and no built in wifi. if you dont need the ethernet port, there is better options. I'm going to replace this soon and hope carrier aggregation helps with the congested towers.
This device has everything I need for a backup internet connection project. The features are right and the price is right. Currently however Bridged Mode does not work. NG is working on fixing the issue but is seems not quickly. They are aware or the issue and it has been broken for months.
Not everyone needs bridged mode. If you do want to pass your public IP address to your router behind this device for reasons like VPN or remote management, you will need to wait and keep bugging NG to get it fixed.
Some notable features I like: Can add antennas in poor signal areas. It can text you for certain alerts like heavy utilization. It can mount to a wall. It can have a POE option. It has good status lights. It has bridge mode (one day).
Downside it that it is broken, support took 40 minutes on hold to get someone. They are slow to release updates and bug fixes.
Does not connect automatically to AT&T with sim card, AT&T is more than happy to sell you a new line of service and sim card but if you are replacing a current hot spot box and trying to use the same sim card, they what to send you a new card and make you sign up for a new two year contract which is what i was trying to avoid by buying this unit.!
If I'm able to get the sim card reactivated on this device i will update the review with how the unit performs. But for now I have no internet and and expensive paper weight. Wish I knew beforehand that this could be a problem with AT&T. Shouldn't be surprised though AT&T does everything they can to make you replace your devices every 1 - 2 years including upload updates that render your devices useless.
It's ok. It worked fine on TMobile service for a while - until they prioritized my traffic and then I was limited on my bandwidth to the degree that I couldn't even load a web page. That's when I tried to get to the Admin console to see what was going on. When I tried to access the admin console I found out the Admin password was not set to what the default is supposed to be. Hours of speaking to Negear tech support got me nowhere for a long time. Finally they agreed to RMA it but then they turned around and closed the case and I am not able to reach anyone at Netgear. I cannot return it to Amazon because I'm outside the return window. I cannot contact Netgear because I'm outside the support window. I purchased the extended warranty but they won't service it because it's still under manufacturer's warranty. I'm still sitting here with the modem and I can't get into the Admin console.