To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I have to echo the comments made by Mark with respect to his Cisco nightmare.
Yes, the serial number on my router was not recognized on the site, but was by a Chat rep. Opening a ticket for support was a nightmare. Apparently, I need to have a "Service Contract" for that. Click on "Yes" to get a service contract and you're taken to your profile. Endless, frustrating loop. In the end, I got a Chat person to open a ticket for me.
I got the sense that the person on chat was not happy, dealing with one frustrated customer with the same issue over and over and over all day long.
Once the ticket was opened.....wow! I had a WebEx meeting in 5 minutes and the support guy was great. But don't fool yourself, I got lucky. It took me two hours to file a single support ticket.
As for the router - it's pretty robust and you don't really need a license for the security. As for Cisco SSL VPN, I don't use it, but Mark.....I feel your pain.
If you're buying this router, carefully consider what your network needs are. I found that this thing is mostly overkill for my small home network, but I did require something that had Dual WAN with fail-over.
I wanted to improve the security of my LAN. This router offer many security features. However, be aware that some of the advance features are subscription based and you will need a Cisco annual license.
The VPN service with iPhone/android using Cisco Anyconnect is free (the PC version is not).
After trying several other brands I finally found this router. I needed a stable trouble free router for my mired network at home and home office (so far 5 desk tops, surveillance cameras and 3 wireless routers). Everything came on line with no additional steps. The unit allows customization, of course. I understand there is a subscription for VPN which I do not need.
After fairly routine setup I noted dramatic improvement in my internet speed. The two WANs I have are now working with default (fail over mode) and I have not modified this setting either.
I will, in the coming weeks utilize some other features.
Easy to setup if you’re not intending to use VPN. Will combine two internet connections using multi-wan load balancing that has doubled our download and upload bandwidth using two DSL connections from two separate ISP’s. VPN not so easy to configure and make successful connections. Lots of trial and error here. Solid firewall. Need to purchase Cisco licensing if you want to use the built in filtering, malware protection and IPS. Supports Cisco Umbrella which is a robust DNS filter. Easily handles more than 20 simultaneous Remote Desktop connections for a small office.
I ordered this unit to by pass the Bell Hub3000 modem. I could not get this to work no matter what and had to return it. I had to spend hours online to tech support and in the end returned the product as they suspected it might be faulty (rattled inside). I the end I went with the TPlink TL-R600VPN which was up and running in an hour.
This is a great product if you are considering upgrading from another RV series router. Once you update the firmware to the latest version, the new UI is much quicker and easier to navigate. No more OpenVPN support, though, which is a minus that is somewhat mitigated by the ability to create secure GRE tunnels and VPN profiles (finally!). Having a dedicated 16-port switch plus two dedicated WAN/DMZ ports is also welcome.
SInce this is a new rollout, I cannot comment on the overall reliability of the router, but it feels at least as solidly built as previous routers, if not a little more.
UPDATE: Cisco "updated" the software recently and at first I was excited to see a refreshed UI/UX and assumed it was an honest effort to fix the horrible usability issues.
Unfortunately, the update is a big disappointment! It may *look* better, but now there are even more UI issues. IP addresses that don't actually sort properly, automatic time settings that are not working, even more workflow inconsistencies. What a mess! Cisco, if you are reading this you should realize how badly represents your once stellar representation of quality and usability.
ORIGINAL REVIEW: I have this at home with both Comcast XFINITY and ATT U-Verse providing load balanced & auto failover Internet service. The short and sweet is that it works as advertised, performs well with good throughput, and if you keep things incredibly simple you will probably be happy with your purchase.
The downside of this product is that the UI/admin experience is horrible. Bizarre conventions, workflow is super odd, and I had to google several different forums to figure out incomprehensible configuration screens. A good example is the interface weighting options for the multi-wan configuration. They are unchangeable until you figure out that you will need to duplicate the precedence number on the interfaces you want to apply weighting to. That's one of about a dozen oddities that I came across that are simply not intuitive.
Workflow is terrible... click a box next to the setting, then select to configure, then configure, then save, then save to active config, then save to permanent config. Adding in static DHCP settings exposes a lovely bug... if you add an extra row by accident and then have no additional reservation to make (I had 35 static assignments already entered) you can't back out or save your work. Unless you type in a dummy assignment and save it, then delete it later (which I didn't realize the first time) you lose everything. Yes, I'm complaining but really... Cisco can and should do better.
The real disappointment is the AVC web filtering and AnyConnectVPN services. You are instructed to register with Cisco's "Smart Software Licensing", only to find out that once you do it invalidates the licenses immediately for these services and claims you are "out of compliance. NOTHING in the description of this product on Amazon says anything about licenses being time bound, trial, etc. and after an hour of looking around I can't even figure out how I would buy these licenses if I wanted to. Really seems like the product description of these services is misleading at best, but the back end licensing experience and clarity in general if the product UI/UX is terrible.