Amazon.com.au:Customer reviews: SANNCE Security Camera System 8CH HD-TVI 1080N DVR and (4) HD 720P/1280TVL Indoor/Outdoor Weatherproof Surveillance Cameras, Motion Alert, Smartphone, PC Easy Remote Access - NO HDD
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CAUTION: you only have 30 days from day of delivery to return this unit. Tech support is only by e-mail to Hong Kong and I seriously doubt if the help there understands more than a couple of words in English. I bought this DVR kit to use with my existing Analogue cameras. When first installed, it worked well. Accessing the unit from my computer was only available by typing in the IP address and then if it connected, entering the password. When you entered the IP address it asked if Active X could be installed and if you did not, then the program would not work. Once Active X was installed, a program called NET Surveillance Web installed. To set it up on my iPhone took a little time as the instructions were not very explanatory. After 2+ weeks, the iPhone access worked, but the IP address would not unless I re-booted the DVR and then it would work for only about a day. Since there is no phone support I tried to get help from the SaanceGroup website, but the links on the website did not work. I then sent an e-mail to the address provided and 2 days later got a response. The first question they asked me was for my model number which I had provided in the title to my e-mail as well as in my first sentence. Several links were provided all of which assumed that I had never had access via the internet, in other words they did not understand what I had told them or they were just non-responsive. I tried to install the computer software program that is provided to see if that would solve my problem, but the instructions did not conform to what showed on my screen. I also asked for help for this included program in my e-mail and they did not address this question. I will say that the image quality with this DVR is definitely superior to my old analogue DVR while using the same cameras. Thankfully the 30 day return time limit had not expired. It is such a shame that so good a unit is coupled with virtually non-existent support. If you buy it, good luck! I bought a spare DVR as finding DVR's that use analogue cameras are hard to find. Let's hope that the spare unit works for longer than a couple of weeks.