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Bought the unit two times in the hope of getting a working unit. It failed both the times. The unit gets stuck at one particular song “Rhimjhim ke Tarane”. Found it too annoying to see the same defect in both the units. We paid shipping and returned the units. Loss of $67 in shipping
I purchased it as gifts for mother.....that something she cud enjoy for once.......just after 3 months of purchase volume control stopped working......and now....saregama mode stopped working......can't even load 1 of 5000 songs now......I need replacement as soon as possible........
I wish there was a negative scaling as well. *** Read with Patience to avoid embarrassment and unnecessary hassle! *** I brought two pieces of Saregama Caravan on 27th July, 2018. Lately, we discovered that the USB of one of the pieces is not working. In order to file a logical complaint, we called the customer care number “18001027799” on 10th March, 2019. A service guy came on 14th march, he did his work-around and made the USB function in-front of him, The moment he left, the USB stopped working again. We filed the re-complaint again on 30th march, the service guy came on 4th April and told us that some of the parts are not working; also he doesn’t have the same with him right now and would have to buy and then repair the system. It has been 20th April, there is NO SIGN of anyone coming soon to repair the set. We have already called and complaint about it to the customer center thrice; the support staff is un-cooperative and barbaric in every sense. First the repair guy appears AFTER DAYS SINCE INITIAL COMPLAINT. And now, there is no sign of anyone coming with the new parts. The last time we called, we told them that we will take this up on the social media, and all they could reply was - do as u wish, the parts will take time. ALSO NOTE : THE FM DOESN’T WORK FOR BOTH THE SETS, AND THE SERVICE GUY HIMSELF SAID IT NEVER DOES. In short, their post-buy service SUCKS! Big TIME! These big conglomerates don’t understand the value of Rs. 6000 for a common man. It’s been close to a month now, will I ever get the service I require ????? Will I ever get the service that is in my right! !!! Not to mention, this is happening when the set is in warranty! God knows what happens, when it is not!! Serial Number : WH04183011119826. Buying this product is just waste of time and energy for anyone who wants to live a peaceful life. And I did see other reviews on google for this; even though the higher popularity reviews are there, I could see some people referring to the technical issues appearing with the products and the customer service. And I am glad, I am not the only one pointing this out. They say, an old customer is 6 times more worth than a new customer; rest assured, you have lost an extremely loyal customer forever. Such pedestrian behavior towards customer service is soooo not acceptable in any dimension.
Not much impressed..... remote control does not work and some songs are repeated and if you want to hear a particular song you can’t find instantly the quality is not so good as expected also not worth for what you pay a bit disappointed sorry
The first unit I received was faulty. The replacement I received was faulty too. Finally returned it. It's strange that I received 2 defective units. Luckily I could return it. Also, I don't think it's worth the price. The unit feels cheap and tacky. The song collection may be good but the unit itself and the sound quality is horrible. Speakers like JBL Go at 1/3rd the cost offer sound quality 100 times better. I wouldn't recommend this to anyone. Better to gift an online music subscription (Apple Music, Play Music, Gaana, etc.) instead and have the flexibility to listen to as many old songs as you want across various devices (bluetooth speakers, earphones, hifi, etc) with infinitely better sound quality.
A brand new Carvaan after laying in their service center for 20 days returned back on 4th May... ( Amazon purchase on 2nd march, delivered on 7th march, charging port loose from day one, collected on 14th April and after repairs delivered on 4th May. TO THE BIGGEST SURPRISE NOW RADIO IS NOT FUNCTIONING AT ALL.. Contacting saregama support always revert with standard recorded answers.
Works fine initially .. great concept and product .. but does not last long. After few months it gets spoilt some or the other issue .. even after repair it again got spoilt in a few days. And customer service will take a complaint but no engineer visits after that .. quite.m a bad experience .. enjoy it till it works in the initial days
Worst experience.. remote and charger were without polithen. They were open. The charging cable was worn and probably its a used piece. Main thing, my carvaan is not charging at all. I have tried to chrge it with another charger also..but its not charging. I need a exchange or gonna file a complaint against it. Worst experience ever.