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Within the first 24 hours of setting it up I ran into three serious issues, any one of which would make it a deal breaker. When I googled it I can see all three issues as intermittent problems that community has been experiencing since about 2008. Not a confidence inspiring discovery.
Here are some of the issues: 1. Web interface has a "stay logged in" button that does nothing, and if you are using Safari, you will be logged out like every 30 seconds regardless of what you set the timeout setting to. 2. Parity checking takes WAY too long and can't be cancelled. Yes I know these operations take a while, but I've used a lot of NAS products and others don't take this long (not even close). 3. 2 of 2 USB drives that I hooked up to it became corrupt and unrecoverable within 24 hours. All data lost. The drives, physically, were fine - but I had to install them directly using SATA to even reformat them. Not great for a data management device. Having both USB drives have this issue almost immediately is too much of a coincidence. 4. Occasionally on startup I get a blue blinking light which requires me to pull the power (the button stops working in this state) in order to restart it. 5. Internal formats are fixed - like you can't just install a HFS drive internally an tell the device to leave it alone and just serve up the files. 6. Share fall off the network and detach regularly, making it almost useless as a scheduled backup device (like for TimeMachine). 7. The "Log Center" lacks basic features like sorting by columns or filtering. It will show you how many errors and warnings you have, but clicking on the count doesn't actually take you to them and there seems to be no way to filter on it, so good luck. 8. When you start a large operation like a file copy it will create a menu item showing you the "Background Tasks" so you can see how your copy is doing, but eventually these just go away so you will have no way of knowing if your copy has completed or not (this one, particularly, has many different threads in their support forums about it, dating back like 10 years. So it aint changing). 9. Once I logged in and the "File Station" just wasn't there any more. Didn't show up in searches, links to it from the help to it were broken, although the package still showed as installed. Logged out and back in, and it reappears.
Basically its a flaky, amateurish attempt at a NAS and almost certainly someone with any Linux skills would be better off building their own. All of the solutions I see talked about in the community forums involve heavy unix knowledge so you're gonna have to learn it one way or another.
Honestly I can't believe this this is so well regarded and and is so "mature". Like the ridiculously bloated web management software is super buggy and is on version 6.
But really, bottom line is it hosed 4 gigs of my data which had lived happily on USB drives for years, and suddenly both drives are screwed in under 24 hours. Clearly it screwed them.
Ok so I went back and forth on how to review this. Using it exclusively as network storage is fine, no complaints.
My issue, however, comes with how much it's 'oversold' on the synology website. Their advertising seems disingenuous and ultimately led to my return of the unit, which they made me pay shipping for (I'll admit I feel duped by that one).
In no particular order:
- >200mb/s read cannot be realized on a 1 gigabit connection, which this unit has - Heavy advertising of a streaming box, with advertised hardware transcoding at 4k/60. Let me tell you, you will not get anything higher than 720p out of this unit. And even then, sometimes. It also doesn't seem to offer HW transcoding on Plex.
Being that a stream box was one of my main uses, I'm a bit miffed to see that this does such an astoundingly poor job of it. But, onto the good
- DSM has a pretty easy to use interface - quickconnect, while slow, does work (set up DDNS though) - SHR works flawless and lets me mix and match drives - Webdav support lets me access files off-site - Inside the home, this unit will saturate a gigabit connection. Though, of note, bonded connections won't give you 2 gigabits worth. Kind of. It'll let you have 1 gigabit to 2 separate devices at the same time, though each singular device cannot exceed one gigabit.
With this in mind, as much as I hate to leave a low review, I will. If Synology would clean up their advertising on this, I'd be happy to revise. But as it stands, it just does not perform the advertised functions.
Read the fine print!!! Currently I don't use it. I waited too long before I opened the box and hooked it up. It wasn't for the faint of heart. Customer service stated "I don't know what to tell you as everyone else got it to work.". Finally through alot of trial and error I got it to work but my Plex account (the reason I purchased it for as well as the ad at Amazon that says it does transcoding and learning that they have DS418, DS418J, DS418 Play. Even when I called Synology they said "It should work". Well guess what IT DIDN"T.
I’ve been using this for almost 2 years with it wired to my router and connecting to it via Ethernet and WiFi. I rate it poorly because of it’s awful performance. EVERYTHING takes a long time and sometimes fails. Backups can hang for hours and never complete. Connecting to files involves long delays. The file/folder structure is infuriating and I never know what’s a dupe. Cannot get my security camera to reliably connect and stream to the box. Just waiting for the files to load on my device can take seconds to minutes. I’ve configured it right and used syn tech support. Wish I never bought this.
After 2 months with a Tech support company installing our network, installing the Synology unit and backing up the system five times because nothing would work correctly within our home or away using internet access remotely, we have now discovered that Synology is not compatible with Adobe. Nowhere is this stated on their website when I researched which NAS system I should be purchasing. Several $000's of dollars later we are in worse shape than we started and because the return window is now closed we can't return it. Buyer beware!
4 New drives, lots of failures. Tried to expand SHR volume, failed on rebuild. Then NAS Device froze. Another time customer support said the DS418 cpu isn't strong enough for NIC teaming and recommended disabling second NIC (a feature I bought it for). Another time a disk mirror failed, then DSM software currupted (had to reinstall main OS), another time a disk mirror degraded, I repaired and it degraded again during the repair. Finally it worked. Going to try to RMA, not much faith at this point.
The Synology DS418 has the potential to be a good NAS but it is marred by the lack of support by Synology. The device itself is made of sturdy plastic and seems to hold up well. It is a little odd that the bays for the sliding in the drives have a strange key locking mechanism. The keys and locking disk slider are plastic. They give you two keys but if they are lost I am not sure you wouldn’t destroy the plastic covers trying to get the doors open.
Support is where you might find this device unacceptable. After an easy setup and install I found the device lost 50% of it's transfer speed going from 72MB/s to 32-35 MB/s (SMB2) after a wek of use. There is a phone support line but they will push you to email support having you generate logs and submit them. In my case I waited 12-24 hours for a response. In each case it was nothing more than a repeat of what is posted on their forums or knowledge base. After at least 9 email exchanges (they never responded to my request for phone support) they did not offer any other suggestions except one...that is just the speed it is going to operate and I should be happy with that. I asked them about my initial tests of 72MB/s but all they said was the 35MB/s was within their acceptable range and i should be happy with it.
What started out as a good experience turned sour real fast with that type of customer support. Makes me wonder what I will get if another issue pops up. As a photographer with over 100,000 photos online I cannot afford this type of service.
Docket and other custom apps don’t seem to be “compatible” with this particular model even though they work for other models. Even Plex doesn’t work with this model. Need to spend more money on better hardware for the more complex nas
Would have had a higher rating but on the first order of the product, the first bay went out with a unique indication. Upon sending the unit back for a replacement, I got a DiskStation with the first bay not working and having the same unique indication of failure as the unit I sent back to the manufacturer. Sigh. They sent my defective unit back to me as a "new" unit. I'll keep it as I can use it as a three bay NAS box. But it is sad.....