Amazon.com.au:Customer reviews: ANNKE 32-Channel H.265+ Security DVR NVR Recorder, 5-in-1 1080P Surveillance CCTV DVR with HDMI Output, Supports up to 18 5MP IP Cameras, P2P Technology, Easy Remote Access, No Hard Drive Included
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This is an UPDATE REVIEW of the ANNKE 32-Channel Hybrid DVR/NVR System. April 17 2020.
I originally gave this product 3 out of 5 stars because of a mistake in thinking this product had hardwire PTZ capability (RS 485 Port) which seemed present in the products photos, but was actually blocked off and not installed as a feature of the unit. I took for granted that most modern DVR systems have a RS 485 port for hard wire PTZ control. My other 2 systems both did.
The reason I purchased this unit was the need to expand my system and have something that would also accept WiFi cameras. My current system only allows 8 Hardwire and 8 WiFi cameras when I have 15 hardwire and 12 WiFi.
To my surprise, ANNKE Support contacted me and apologized for the error which was more my fault for not doing more “ Home Work” on the products specifications.
ANNKE are very customer friendly, and even though this was a mistake on my part they offered to send me 2 Cameras (2MP Each) free of charge to off-set the 2 Hardwire PTZ cameras I have on my current system. I do have a separate PTZ controller that I could use, but I would not be able to remote control the hardwire PTZ cameras through an app when away from the farm.
The unit does support WiFi PTZ cameras though, which helps out a lot in the furthest areas I need to monitor on the farm.
Overall, although the misconception about the hardwire PTZ support was a letdown, ANNKE’s support really shines, and their commitment to making the customer happy really showed. I am more than happy to say the unit is a great addition to my farm and with that I have changed my review from 3 stars to a solid 5 star.
Thank you again to the support staff an ANNKE who reached out and contacted me in reference to my original review and went above and beyond to make me a happy, satisfied customer.
I highly recommend this DVR/NVR 32 Chanbel Hybrid system.
I leave my original review below for others to see.
Bought this Hybrid DVR - NVR to replace my older DVR that did not support both Wired and WiFi IP cameras at the same time. I like the feature of splitting the channels so I can use 16 Wired and 18 WiFi IP cameras. You also can install 2 HHD’s for extra storage capacity.
But this unit does not support Wired PTZ ( Pan-Tilt-Zoom) cameras, which I need. The photos show the RS-485 jack for PTZ but it appeared to have a plug on it which I thought was to protect the jack. The motherboard does not have the jack installed and the port is actually covered by a plastic insert.
As there are many types of cameras that have PTZ, I am surprised this unit does not support the Wired ones. My last 3 systems all had PTZ support and it seems strange for this unit not to be equipped for this.
Also, ANNKE’s website and store has no record of this Model or type of DVR / NVR and apparently no product support.
Great product! Very easy to setup! I had the system up and running with all 32 cameras in less than 4 hours. Day 1, Plug and play with no port forwarding required to view away from home. Easy app setup and QR scan worked great. Lots of features. Best system I've had so far. (32 camera Ankee) can support 2 full size hard drives. Was able to connect 2 phones remote under same login. I highly recommend it