Amazon.com.au:Customer reviews: Ooma Telo Air 2 VoIP Free Home Phone Service with Wireless and Bluetooth connectivity. Affordable Internet-Based landline Replacement. Unlimited Nationwide Calling. Low International Rates.
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I have saved hundreds of dollars using the Ooma voip telephone system.since 2012. I have had one unit fail after the warranty period, and the Speaker fail on another Unit which was replaced under warranty without a problem. I have found their Customer Service to be excellent. the Telo Air 2 wi-fi is excellent and the hds 3 handsets are very nice and efficient . I especially like the portability of the Ooma system. I use it in Florida and in Canada. Sound quality could use improvement for me to give 5 Stars. but I am more than satisfied with this product..
Got this unit from Amazon Canada and then the nightmare started. Setup would not let me enter a Canadian address, so I called Ooma fo help. They told me to use a fake US address and then change it back to a Canadian one. OK so a little weird, but I tried. It worked, got the box started, but when I tried to change the address they told me it was impossible, that it was a US machine not made for Canada and even suggested that I purchased it in the states. Now I have to wait for an Ooma supervisor to get back to me. So beware, if you download the installation app and it wont let you enter a Canadian address, STOP, and either send it back or see what can be done with Ooma. THe easy bit is putting in your cc info, that'S gonna be interesting with US billing on my account. THe product is OK, but the service and instalation is amateurish at best.
After 3 days its working great. I started out with a wired Ethernet connection and had that working in the 15 minutes they claim. Calls were clear and both incoming and outgoing worked without a hitch - connected to a legacy AT&T touch tone phone I've kept for testing the land line. Next I configured WiFi use and disconnected the Ethernet cable. Still works fine. If it continues to do so for a week I'll cancel my land line. The reason I deduct 1 star is because the documentation leaves gaps in what you need to know. For example, they don't tell you what to do after you finish the WiFi configuration (e.g. unplug what and when) or whether you need to start with a wired internet connection - not a step-by-step clear set of instructions. Further, I used a laptop with WiFi off and an Ethernet wired-to-Telo Air connection - but they don't tell you if you need to configure TCP/IP on the laptop for DHCP or a static IP address or a gateway or subnet mask or anything. My connection to Telo configuration worked but I'm nor quite sure how/why the never used/configured Ethernet port worked for TCP/IP communications to the Telo. And what if this port was previously configured (e.g. static IP address such as 10.x.x.x) - would it still have worked? If the glossy brochure doesn't fully explain, then it should point to a web link that does explain. Finally, the OOMA web site description of what you get isn't a match to what is in the box - the box's glossy card does say what you should have in the box (no plug in WiFi adapter - not needed). But given those issues, the device does work better than I expected!
Purchased this about a week ago to jettison my Verizon landline phone which was running $60 month! What's nice is you can initiate a free number port of your old phone number to Ooma with a 1 year subscription to their Premier service. Premier offers some nice bells and whistles and for $9.99 a month, its less than what Verizon was charging me for caller-ID!
The number porting process was completed in just 5 days for my old phone number. The Ooma site indicates porting an existing phone number can be up to three or four weeks. Much of the porting time depends on the old carrier.
The device itself resembles an answering machine, and indeed, basic voicemail review buttons are included on the base unit. The finish on the device is a nice sort of rubberized matte black. Looks very stylish with the blue glowing logo.
Unlike a traditional landline, the Ooma gives you the option of customizing the way your calls are made and the way voicemail is handled. most of these options can be adjusted on the my.oom.com website. Some of the more hardware-centric options, down to the level of how brightly you want the Ooma logo to glow, can be set by navigating to the Ooma Telo Air's device web page. You can get there by plugging in an ethernet cable between a computer and the HOME port on the Ooma and using a browser to navigate to address 172.27.35.1.
If you disconnect your old landline phone connection physically from the outside at the Demarc, or junction box, you can then connect a phone cord between the Ooma Telo and any phone jack in your home and the Ooma will power the old internal phone wires in the house, enabling you to use your old phones with the Ooma.
All these neat features and I'm saving over $50 a month compared to my old Verizon landline. That's the best part of all.
Bottom line: Clear, reliable telephone calls at a very low monthly cost (< $5.00/mos). Would buy again.
Pros: Setup is very, very simple | Equivalent sound quality whether the device is connected via WiFi or ethernet | You can make calls using your home telephone number over any WiFi connected device using the Ooma app. This is very handy while traveling when cell coverage is limited | Low monthly cost (< $5.00/mos) - compare this to the $25/mos charged by Time Warner | Porting my number over was ridiculously easy and hassle-free | Easily connects to your mobile phone via Bluetooth so it can serve as your home handset if you so desire | This device has built-in Bluetooth and WiFi so you can ditch the bulky dongles and save space and money
Cons: Ooma does not allow clearing of phone logs (so silly) | The blue indicator light may be too bright for use in a bedroom at night | I would say phone service is 99% reliable. In the past month, service went offline for a 10-15 minutes at random times. Not a big deal for me since I can use my mobile phone but heavy phone users might get annoyed | The Bluetooth range is much shorter than advertised.
Spent 3 days with Ooma support, heard lots of goofy excuses. Finally, on my own, connected the Ooma Telo Air 2 directly to my router with a cat 6 cable and it then worked perfectly. Returned the Telo Air 2 and bought a regular Ooma Telo and I'm very satisfied. Incidentally, Ooma second level support told me that Ooma would not work with satellite based internet. I don't have satellite internet but if you do be aware. There used to be concerns due to latency but I'm not sure that's still true today.
Upgraded to this version of the Telo to get built-in bluetooth and wireless support. Wireless setup is easy, though you need to install a special Ooma-setup app on your phone (not the normal Ooma app) to do that. Bluetooth setup is insanely difficult. You can't do it through the app. Instead, you need to actually hook up your computer directly to the telo with a wire, then connect to the telo's built-in web server (which it does not expose to the wireless network). If you try that and follow the directions in the ooma tech note (which tells you to go to http://setup.ooma.com in a browser), it won't work. Instead, you need to type the IP address for the telo itself into the browser. Don't know how to find that on a PC, but on a mac, turn off wireless just to make sure you're talking over the wire, connect the telo to your computer with a wire using the "home" port on the telo, bring up the Network preferences on your mac, click on the active network connector (it will have a green dot next to it) and the Router address is on the resulting page. Type that into your browser with an http:// in front of it (e.g. http://172.27.35.1) Those numbers may or may not be different in your device.
The Alexa skill is completely worthless. It gives you no real control over voice mail (all you can do is listen to everything. You can't skip, for example.). It does not recognize names in my contacts (which have been uploaded to the Oooma site—I checked, and it helpfully pronounces the name perfectly when it tells me that it can't find it.) When it fails to make the call, it asks "is there anything else I can do for you." I say "no" and it tries to find the name "no" in the address book. You need to let it time out to get the skill to give up control of Alexa. You cannot tell Ooma to answer calls and use the Alexa as a speakerphone. Worthless.
Tech support is marginal. Nobody can answer or do anything on chat, and when you call, the person who answers the phone can't answer technical questions. The online instructions for doing things are not aligned with current version of the web software or the app, so are also not very helpful.
The product itself seems okay, now that it is working, but the initial setup left a lot to be desired. I initially tried to set up the product by using the manufacturer's setup app in the Google play store but the app was "buggy" and useless. The app allowed me to enter all of my information to set up my account but consistently failed to respond when I selected "activate" on the last step. I then tried to activate my account using my mobile browser and ran into the exact same issue there. I finally was able to activate my account by using a browser on my PC. The next challenge was to connect the device to Wi-Fi. This was no small feat as it was not addressed AT ALL in the set up instructions included in the packaging! After searching the Ooma website, I found a user's manual for the Telo Air but no manual for this product, the Telo Air 2. After a bit of troubleshooting and physically connecting the device to my PC, I was finally able to access the software on the device and complete the setup. It is now working fine, in wireless mode, but the requirement to physically connect to a computer to initiate the wireless setup (come on guys, it's 2018) and the lack of a manual in the product packaging OR online for this model (the Telo Air 2) is completely unsatisfactory. What should have been a 15 minute setup took nearly 3 hours due to a poorly developed app and bad logistics. There is no excuse for sending a new model to market without updating your user manuals.