Amazon.com.au:Customer reviews: Massagers for Neck and Back with Heat - Deep Tissue 3D Kneading Pillow, Electric Shiatsu Back Neck and Shoulder Massage, Shoulders, Foot, Legs,Body - Relieve Muscle Pain - Office, Home & Car
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First of all-day this is a 5 star massager for the way it feels on my neck and shoulders. I love it! But....in less than 1 week I heard rattling when using on my shoulder. This turned out to be 2 screws that came out of massager heads. It's so worth fixing because other than that- this is the best message I've owned!!!
This is GREAT for use your neck but you will have a heck of a time keeping it in place with the right amount of pressure anywhere else AND relaxing at the same time.
UPDATE: 20180916 The vendor contacted me and offered to work with me to find a way to use the massager more successfully on my lower back. I have had some success so I am raising my rating by one star. I’m going to keep working at it and will give another update in a week or two.
I bought this mainly for my husband because I had seen one like it on QVC but they were out. I still think it is exactly like the other one that I wanted to buy, THERE SEEMS TO BE NOTHING WRONG WITH THE QUALITY OF THE PRODUCT. However that being said it is awkward to use, it is uncomfortable when you try to sit back in your chair and put it where it massages your neck. So when my husband uses it he has to sit up in his chair and keep it propped up on his neck, hence the awkwardness. Otherwise this product is as described and shipped super fast and well packaged.
**Updated** I am updating my original review. I've changed my star rating to reflect that I think the customer service for this company is excellent! They reached out to me and asked if I would give their product another try. I have only had time to use the product once since receiving the second one but so far, so good. And although I haven't been able to use the replacement enough to give an adequate product review, I am giving this 4 stars for the customer service alone. I am confident that if, for some reason, the replacement is not up to par, the company will make it right. Good customer service is so hard to come by these days!
Original Review - "I bought this because of all the 5 star reviews, which I don't understand. Unless I received a lemon. I used the massage part of this item only a few times, without heat. It seemed to work okay, although sounded a little sick. When it changed directions, it was very weak and barely moved, then it just stopped. This happened a few times. I read the directions and it said it has a safety feature to stop it from overheating so I turned it off and let it rest for over an hour. Tried it again and it didn't work at all.
I decided to return this item, as opposed to receiving an exchange because I'm afraid I'm going to get another lemon and I will have to waste time again to return it."
Was delivered on time as promised. I have chronic neck and back problems. It has helped a lot. Was recommended by my back doctor. The only I have is that the heat takes while to get warm and there is no light to show that the heat is on.
I gave in cuz I needed relief fast from everything aching. It feels good when you sit up with the device pinned against your neck or back, but not that great in any other position and doesn't feel so good that I feel relief. If I loosen up even just a little then there's no pressure to my neck. I mean, obviously, that's what the straps are for, but I didn't realize how much work I'd have to put in to feel something.
Well I was very surprised and pleased that it came with a soft carrying case. Well, first day, I used it on my neck (first speed) and was pleased. I believe it will take some more time before I feel 100% in neck area. I have a back massage machine but it never reached high enough to include my neck. I was pleased it can be used for other parts (feet, lower back etc) used it on my feet/arch and it was exactly what I needed. I would NOT recommen anyone to use it on their calf for fear of loosening a blood clot and having it travel. I’m very happy I bought this, as its multifunctional!! I never needed to buy a back message machine and separate foot message machine. This one fit the bill for all my needs. Live and learn. Will update after a few weeks.
This massager has helped with the knots in my shoulders muscles and I have less headaches since I have been using this. The only thing I have found uncomfortable is trying to sit in a relaxing position.
Would not recommend this product, unfortunately. Bought one at Xmas for a present for the family- didn’t work-had to return. Second one, have used maybe.....6 times???? The massage balls have bent and broken- doesn’t work anymore and oh look- you can no longer return it, because The items breaks- only one month to do so. I would NOT recommend purchasing this product- definitely not worth it. **6/20 update- hi folks- want to edit my review- the company reached out after my negative experience and did replace the massager with a working one- i thought this was thoughtful/responsive. I will also add that when we found these last fall- we purchased 6 for my workplace and they have all worked fine-very well. changed my review because of the companies responsiveness.