To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
After ordering this product and before shipping it was confirmed that this was not the product I was after as I originally wanted the 60cm but the order had 90cm. I contacted them on Xmas day no less and they promptly responded in less than 2 hours. After a couple more emails (all on xmas day) they confirmed I would receive a full refund. I have since received the refund in my account. So I would have no misgivings of ordering from these guys, they have excellent service and back up if anything goes wrong.